Problem with bluray readers - MSI GT70c and possibly others

philstanbridge · 11 Jul 2013 at 09:47

I just wondered if anyone else has stumbled across this problem.
My reader will not read blurays - but it works fine with dvds. I am trying to make a bootable system backup and wanted to use bluray for obvious reasons and found out that my system will not read from them.

It appears to be a problem across the range - and MSI have apparently not been very forthcoming about a fix.

philstanbridge · 15 Jul 2013 at 12:24

Anyone else suffering this problem? I have been in constant conflab with the support department in Poland about this. I must admit they are very good but I think they are as stumped as I am.

There is one semi-fix fudge and that is to populate the bluray using device manager every single time. Then my software will identify and read the bluray. So I think the problem is either Win 8 or firmware related.

Senture · 15 Jul 2013 at 15:28

I've been having the same problem, but not completely the same. The drive reads the disc fine, and Windows Explorer can see the data on the disc. But opening the blu-ray with playback software returns "unable to read file" errors.

I will try the populating method and see if that nips the problem in the bud.

philstanbridge · 15 Jul 2013 at 16:55

Senture said:
I've been having the same problem, but not completely the same. The drive reads the disc fine, and Windows Explorer can see the data on the disc. But opening the blu-ray with playback software returns "unable to read file" errors.

I will try the populating method and see if that nips the problem in the bud.

Sorry if I wasn't clear above - that's exactly the same problem I have. They sent me a patch for Powerdvd but it hasn't helped.

Could you do me a favour and contact their tech support - and mention that you know of others with the same problem (including myself). It might help you never know.

It's not an urgent problem for me but it is a hassle plus it will effect resale if they cannot fix it. Although I am convinced it's a driver/firmware issue.

The email address I have used: MSI UK Customer Support <[email protected]>

Senture · 15 Jul 2013 at 23:10

philstanbridge said:
Sorry if I wasn't clear above - that's exactly the same problem I have. They sent me a patch for Powerdvd but it hasn't helped.

Could you do me a favour and contact their tech support - and mention that you know of others with the same problem (including myself). It might help you never know.

It's not an urgent problem for me but it is a hassle plus it will effect resale if they cannot fix it. Although I am convinced it's a driver/firmware issue.

The email address I have used: MSI UK Customer Support <[email protected]>

Well the populating trick worked so thanks for that. I have fired them off an e-mail with details of the problem, but if I'm to be frank I wouldn't surprise me if they just dodge the issue.

Senture · 17 Jul 2013 at 09:38

HA! I hate it when I'm right :rolleyes:

They told me to do a system restore, which I already tried and told them in the initial support request :rolleyes: