Problem with laptop

shaddy666 · 11 Sep 2011 at 12:51

Hi guys my friend has a HP Pavilion dv6 with both AMD M880G ATI Mobility Radeon HD4250 and ATI Mobility Radeon HD5470.

Up until a week ago this laptop was running really well,but after a windows update Windows 7 starts up,you hear the starting chime but all you get is a black screen.If we go into safemode and disable the HD5470 then Win 7 starts up okay but when you reboot the HD5470 is re-enabled and all you get is a black screen.

We have tried system restore too way before the update but it still does the same.

Any ideas please?

shaddy666 · 11 Sep 2011 at 15:06

Okay mate will give that a try thank you.

shaddy666 · 11 Sep 2011 at 16:04

I gave that a go and all I end up with is a black screen.The only way I can get to the desktop is to disable the HD5470.

Which method would you use to completely uninstall the drivers then install new drivers ?

shaddy666 · 12 Sep 2011 at 07:51

I have tried going back in time way before any updatesand still no joy.

My next move is to do a full factory restore and see if that works.

Could the HD5470 have failed and is causing this problem ?