Problem with mums IE

Ice213 · 21 Dec 2012 at 14:01

Hi everyone,

My mum was having some trouble with her browser, and recruited me to have a look at it. Basically when she goes on google the google image doesn't appear, and when trying to access a google based site, nothing loads, just a white screen. Also on facebook, when she attempts to go on the website, the blue bar at the top of the screen with 'home' etc loads, but the rest of the page it just plain white.

Unfortunately, I have no idea what the issue is or how to approach fixing it, so I'm hoping that's where you lot come in

. A couple of extra things to note, the web works perfectly well on google chrome which she also has installed but doesn't like, so it's not a browser wide problem on her laptop, and she likes/is used to IE, and doesn't really want to change browser, so that would be a last resort.

Thanks in advance for the help everyone

Deception · 21 Dec 2012 at 14:04

Go in to internet options and go to Advanced Tab. In there, click reset and the restore options, see if that fixes it.

Ice213 · 21 Dec 2012 at 14:26

Thanks for the quick response, just nipped to have a go, but unfortunately, it didn't work. I've just discovered youtube (owned by google...coincidence?

) isn't working either, it lets you click a video, but when it comes time to actually load the video it's just a black rectangle and never plays. Most of the video thumbnails aren't there either in the recommended videos.

Pretty strange :confused:

apeksdiver · 21 Dec 2012 at 14:30

Have you run a virus and adaware check?

Ice213 · 21 Dec 2012 at 14:35

apeksdiver said:
Have you run a virus and adaware check?

Yeah done that. She's usually pretty careful with that sort of stuff but I did run her antivirus and anti-spy/mal/everything else-ware that she has on the PC. Nothing doing

.

Does youtube still use flash? Or is it HTML5 now? If it's flash could it be a flash problem?

Deception · 21 Dec 2012 at 14:39

Can try reinstalling it via Windows Features (untick and ok it, so it uninstalls and then tick it to instlal).

Diagro · 21 Dec 2012 at 15:15

install firefox?

ShakenNstirred · 21 Dec 2012 at 16:41

if it is flash related try this, then reinstall it
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
it sorted the problem I had with youtube etc

Orcvader · 21 Dec 2012 at 17:07

Any toolbars you have installed? Try running IE with no add-ons?

KIA · 21 Dec 2012 at 17:54

Install Chrome.

Orcvader · 21 Dec 2012 at 18:21

KIA said:
Install Chrome.

Ice213 said:
A couple of extra things to note, the web works perfectly well on google chrome which she also has installed but doesn't like

Which is weird, both my parents prefer Chrome over IE...

Ice213 · 21 Dec 2012 at 18:43

Sorry guys, had to pop out for a while.

I tried to uninstall flash and reinstall. The uninstall seemed to go fine, however the website won't pop up the download for me to reinstall it. I'm not really fully versed on the ins and outs of web pages and how they work, but according to the adobe website, the reason that would happen is that java script is turned off, which after checking it isn't.

I then went into chrome to try to download it, but when I download it, the thing won't pop up to install when double clicking. EDIT: In fact, I've redownloaded it, and moved it from the downloads to the desktop. When I double click it, the icon disappears from the desktop/folder, but nothing happens :confused:

.

She does have a bunch of (frankly useless) toolbars installed, but none of them are currently active.

I would prefer to just install firefox because that's what I use, or just get her to use the chrome which is working fine. But she likes and is used to IE, so as I said, it would be a last resort really I'm afraid.

Thanks for all the suggestions so far though, much appreciated

ShakenNstirred · 21 Dec 2012 at 20:02

try downloading it from here
http://www.filehippo.com/download_flashplayer_ie/

Orcvader · 21 Dec 2012 at 21:36

Have you tried the IE without add-ons option yet?

Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)

That way you can see if it's one of the toolbar's affecting it.

Spokwiththeears · 22 Dec 2012 at 17:38

Run IE as an administrator. That's the only fix I found, it wasn't foolproof though as if you opened a hyperlink which you had saved to desktop or somewhere else that bypassed it running as admin.