Problem with parents computer

[Pete1989]

Had mother on the phone this morning panicking about a problem with their Dell computer.
It shows the Dell logo then straight to this screen;

I'm not there myself, but anyone have any suggestions?

 

[Pete1989]

Unfortunately I'm not there until Christmas Eve and my brother needs docs off it for work. So they have taken it to the pc repair place in town. Waiting to hear how they got on.

 

[Pete1989]

Cost £24 for them to find a memory card in the card reader. Parents eh?

 

[Pete1989]

Ah man, not too bad then but still - should have bought it to my shop I wouldn't have charged for removing a memory card from a slot!

Anyway, glad it's nothing serious

Took them a while to find it by the sounds of things - had the HDD tested all night apparently.