Problem with Steam

Mal X · 5 Jul 2012 at 15:23

HI GUYS

i cant game offline, i'm getting a message

`` offline mode unavailable, there is no steam login information stored on this computer..... you will not be able to use steam again until you connect to the network``.

this is crazy, i've just downloaded Deus ex off steam !! but it does say that i'm part of a home network, probably because i keep forgetting my password, this is a new rig, so i had to join Steam all over again, but it did say that there was more than one computer on my network.... maybe my login details were on my last rig only !

Garfo · 5 Jul 2012 at 15:33

E mail pass and user name maybe m8?

Pestilence · 5 Jul 2012 at 15:34

Mal X said:
HI GUYS

i cant game offline, i'm getting a message

`` offline mode unavailable, there is no steam login information stored on this computer..... you will not be able to use steam again until you connect to the network``.

this is crazy, i've just downloaded Deus ex off steam !! but it does say that i'm part of a home network, probably because i keep forgetting my password, this is a new rig, so i had to join Steam all over again, but it did say that there was more than one computer on my network.... maybe my login details were on my last rig only !

I believe you need to connect to the network and tick the "remember my details" button when you log in, then enable offline mode, and come off the network.

Mal X · 5 Jul 2012 at 15:38

it's saying to me ``you are accessing steam from another computer on your network``.... ``please see your email and enter the code into the box before you can continue ``

this was when i tried to login right now, it's saying that i have multiple accounts and computers and the one you're using doesn't have the login details.

it's a total disaster

Stelly · 5 Jul 2012 at 15:40

Hi,

I work for steam, if you PM me your username and password I will be able to help, maybe get you a free game or two...

muahaha

Stelly

Mal X · 5 Jul 2012 at 15:41

Pestilence said:
I believe you need to connect to the network and tick the "remember my details" button when you log in, then enable offline mode, and come off the network.

tried it m8, it's still not allowing me to game offline

Pighardia · 5 Jul 2012 at 15:41

The same has been happening to me for a few days now. I have tried every fix I can think of, or have read about but they haven't worked. I have emailed them and I am awaiting a reply.

It is ridiculous, as on the same machine I was playing in offline mode the day before, and pretty much every day.

Pestilence · 5 Jul 2012 at 15:42

Mal X said:
it's saying to me ``you are accessing steam from another computer on your network``.... ``please see your email and enter the code into the box before you can continue ``

this was when i tried to login right now, it's saying that i have multiple accounts and computers and the one you're using doesn't have the login details.

it's a total disaster

That's called Steam Guard. And it's a Godsend.

You just need to check the email account associated with Steam, and enter the code it sends you when you try to log in on your new computer. It then remembers that PC as one you've used (as long as you don't bounce back and forth too many times).

Mal X · 5 Jul 2012 at 15:58

Pestilence said:
That's called Steam Guard. And it's a Godsend.

You just need to check the email account associated with Steam, and enter the code it sends you when you try to log in on your new computer. It then remembers that PC as one you've used (as long as you don't bounce back and forth too many times).

hi thanks

i keep doing this, it just wont work once i go offline and try to game.

i can get into my account fine, no problem at all, i just cant game offline.

yes it keeps sending me the same code, but it wont recognise this rig as my only computer.

Pestilence · 5 Jul 2012 at 16:02

OK, weird. :/

I don't use offline mode, but will give it a crack later to see if the same happens to me.

twist3d0n3 · 5 Jul 2012 at 16:03

unplug your ethernet and it should work

Mark3h · 5 Jul 2012 at 16:10

You need to access the offline mode for the first time while being online.
Didn't used to be like that.

Mal X · 5 Jul 2012 at 16:13

i've already tried that..... the other way is maybe to change my password and name... yet again

Pighardia · 5 Jul 2012 at 16:18

It is very strange. I play mainly in offline mode, but on tuesday night I went online(after playing in offline during the day) and then the next day when I logged in(with no problem) I clicked on 'restart in offline mode' and that message came up saying "there is no steam login information stored on this computer".

I have unplugged router, reinstalled Steam client etc. Nothing has worked

cooto · 5 Jul 2012 at 16:20

Don't waste your time finding fixes, i have the same issue and so do thousands on the forum http://forums.steampowered.com/forums/showthread.php?t=2783979&page=4 a steam staff member has stated they are trying to fix it as we speak.

Rroff · 5 Jul 2012 at 16:31

I don't know if in the OPs case this is a specific bug but regarding steam offline mode generally despite what some people will say you can NOT go into offline mode reliably in steam if you have any pending steam updates or product updates, also some games in your library if not isntalled/not fully installed can stop it going into offline mode reliably if they are in a certain state.

Make sure all updates/patches that are done through steam are fully applied, completely remove or finish the install of any games that aren't installed properly.

Mal X · 5 Jul 2012 at 16:31

Pighardia said:
It is very strange. I play mainly in offline mode, but on tuesday night I went online(after playing in offline during the day) and then the next day when I logged in(with no problem) I clicked on 'restart in offline mode' and that message came up saying "there is no steam login information stored on this computer".

I have unplugged router, reinstalled Steam client etc. Nothing has worked

i've tried disconnecting the router, turning off the pc etc and nothing works, it will not let me game offline, i've also turned off the silly security guard.

when i open Steam i dont need to login, it's pinned to start up when the rig is turned on, so i havent actually had to log in yet !!!!..... i've only logged in after i've logged out first..... i've logged in 3 times since this fault has started and it still doesn't let me game offline.

i cant change my details etc or i'll loose my games, plus it'll still recognise my existing email

the mistake is probably to forget my login details and i've had them changed 4 times already (over 6 years), my guess is Steam thinks i'm on a home network with 4 other computers.... i.e you get a new computer every time you change your details.

my login details are probably only on my last rig !

Mal X · 5 Jul 2012 at 16:37

Rroff said:
I don't know if in the OPs case this is a specific bug but regarding steam offline mode generally despite what some people will say you can NOT go into offline mode reliably in steam if you have any pending steam updates or product updates, also some games in your library if not isntalled/not fully installed can stop it going into offline mode reliably if they are in a certain state.

Make sure all updates/patches that are done through steam are fully applied, completely remove or finish the install of any games that aren't installed properly.

that's very interesting, i have 8 games uninstalled and i dont want them anymore either.... so i'll delete them tomorrow and start again.

i'm going home now so i'll post in again tomorrow to see how were getting on

good luck !

Pighardia · 5 Jul 2012 at 22:50

Works now. I have done absolutely nothing different from a few hours ago, and as far as I can tell, nothing has changed at all. I just clicked on 2restart in offline mode" and it worked. Weird.

Rroff · 5 Jul 2012 at 23:48

Mal X said:
that's very interesting, i have 8 games uninstalled and i dont want them anymore either.... so i'll delete them tomorrow and start again.

i'm going home now so i'll post in again tomorrow to see how were getting on

good luck !

If they are actually uninstalled thats not a problem, it partial installs or where it thinks the game is partially installed sometimes after purchasing, if you've had the game fully installed and uninstalled it usually isn't a problem.