Problems with Windows 10 update?

DampDog

DampDog

DampDog

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Anyone else having any issues with windows update? I've been trying since around lunch time and keep getting the following message. ( I only tried it because I've not checked it in weeks)

"Error encountered

We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

There are no error codes associated with it. Last check was 09:04 yesterday.
 
If you're the only one affected, the old trick of renaming the software distribution folder is still valid.
 
DampDog said:
Anyone else having any issues with windows update? I've been trying since around lunch time and keep getting the following message. ( I only tried it because I've not checked it in weeks)

"Error encountered

We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

There are no error codes associated with it. Last check was 09:04 yesterday.
Click to expand...

Windows Update worked fine all the time here.

If it still not worked on your PC then try go to Settings/Update & Security/Troubleshoot and click on Windows Update to run Troubleshooter to fix it. If troubleshooter cant find any issue then open File Explorer and go to C:\Windows and rename SoftwareDistribution folder to SoftwareDistribution.bak and run Windows Update again.
 
AthlonXP1800 said:
Windows Update worked fine all the time here.

If it still not worked on your PC then try go to Settings/Update & Security/Troubleshoot and click on Windows Update to run Troubleshooter to fix it. If troubleshooter cant find any issue then open File Explorer and go to C:\Windows and rename SoftwareDistribution folder to SoftwareDistribution.bak and run Windows Update again.
Click to expand...

Tried that, still doesn't work

Are you using Version 1809 (OS Build 17796.253)?
 
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I built 4 PC yesterday with the MediaCreationTool1809 and they all have the same issue

err_zpspornmnxi.png


I've tried "If it still not worked on your PC then try go to Settings/Update & Security/Troubleshoot and click on Windows Update to run Troubleshooter to fix it. If troubleshooter cant find any issue then open File Explorer and go to C:\Windows and rename SoftwareDistribution folder to SoftwareDistribution.bak and run Windows Update again."

but I get exactly the same error.
 
Well I've tried again this morning and am still seeing the same error message.

I'm running.
Version 1809
Build (17763.292)
Installed 03/10/18

(Last successful check was on the 29th Jan 19 @09:04) However Update history shows last "update" as on the 25th Jan

January 22, 2019 — KB4476976 (OS Build 17763.292)
January 22, 2019 — KB4481031 Cumulative update for .NET Framework 3.5 and 4.7.2 for Windows 10, version 1809 and Windows Server 2019


Up to yet I've run 'Troubleshoot' which didn't flag any problems. I've also restarted the machine and re-run it and still nothing flagged. As far back as I can remember I've never had a single issue with 'Windows Update' in the past.

So peeps, what the simplest course of action? Simply renaming the SoftwareDistribution folder to SoftwareDistribution.bak or is it a little more involved than that?

Cheers.
 
DampDog said:
So peeps, what the simplest course of action? Simply renaming the SoftwareDistribution folder to SoftwareDistribution.bak or is it a little more involved than that?
Click to expand...
You just need to stop a few services before deleting/removing the folder, then restart them once you have done so.

How to rename or delete Software Distribution folder in Windows 10/8/7

If you wish to rename the Software Distribution folder, open an elevated command prompt windows, type the following commands one after the other, and hit Enter:
Code: 
net stop wuauserv

net stop bits

rename c:\windows\SoftwareDistribution SoftwareDistribution.bak

net start wuauserv

net start bits
Click to expand...
 
Unfortunately that has not done the trick. It did confirm the services were stopped and restarted at the command prompt window and I've checked that it renamed SoftwareDistribution folder and created a new one. I also checked my Update History to confirm it had been cleared. However it's still giving me the same error.

Edit:- I've also re-run troubleshooter.

Any more ideas? Odd one I have absolutely no idea what may have made it fall over??
 
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HEADRAT said:
Lots of reports of issue

https://www.tenforums.com/windows-updates-activation/ (when I looked top 5 threads)
Click to expand...

Cheers for the shout.

I tried running through the rename folder steps again. This time it doesn't seem happy.


Microsoft Windows [Version 10.0.17763.292]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\WINDOWS\system32>net stop bits
The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.
 
Well from having a little read of that fingers crossed it's their end and it will get resolved in the near future.

If I want to put mine back "as it was"

Will this work from the command prompt.

net stop wuauserv

net stop bits

rmdir c:\windows\SoftwareDistribution (will this delete the folder?)

rename c:\windows\SoftwareDistribution.bak SoftwareDistribution

net start wuauserv

net start bits
 
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Tried the same method on another PC I built, installed VPN client (NORD) and connected to USA, worked straight away.

I got the idea from a post I read on another forum to do with COMCAST in the USA, Dampdog do you have a BT connection by any chance?

Thanks
 
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