Problems with XBOX One controller in Windows 10

Soldato
Joined
8 Nov 2006
Posts
7,405
Location
Ireland/Northern Ireland Border
I wasn't sure which forum to stick this into.

I've got an XBOX One controller which I've started having problems with. It is the one that Microsoft sold in a pack with a usb cable as "Controller + Cable for Windows"

It has been working fine up until recently. A little while back it stopped working intermittently. It would be fixed by unplugging the USB cable and plugging it back in. It has now stopped working altogether.

Windows can recognise the controller. It shows up in device manager. I was even able to install the XBOX accessories app and update the firmware. The only problem is that it has stopped working in games.

I've gone through all the troubleshooting steps on the MS website. It says I need to get the controller replaced. I've spent an hour on live chat and the phone with Microsoft without any luck. The upshot is they are refusing to help me because I don't own an XBOX.

Anyone able to help me either to get this working in Windows (if it is a software problem) or get hold of someone at MS who can help?
 
I've got an unofficial Xbox One Controller, unless it's been plugged in fresh it doesn't work, I've got to deactivate it in Device Manager and then re-enable it for it to work :p
 
I think it's a problem with the Xbox One controller USB port like people are saying. Mine was fine up until a few months ago and now keeps disconnecting when I'm playing which is a right pain in the arse especially as it crashes Hitman for me every time it happens and has also stopped me completing Dark Souls 3 :(
 
I had a problem earlier on Windows 10 with my X-box controller no being able to find the drivers, had to go online and download them that way.

Might be worth your while reinstalling the device drivers if is not the case, just to see if it solves your problem or not.
 
I think it's a problem with the Xbox One controller USB port like people are saying. Mine was fine up until a few months ago and now keeps disconnecting when I'm playing which is a right pain in the arse especially as it crashes Hitman for me every time it happens and has also stopped me completing Dark Souls 3 :(

If that is the case, any idea how I can get this replaced? It is just under 9 months old and these controllers aren't cheap. I don't want to bin it...
 
If that is the case, any idea how I can get this replaced? It is just under 9 months old and these controllers aren't cheap. I don't want to bin it...

I have no idea unless it's a new controller which I guess you could just return, but mine's a launch day console controller so no chance for me.
 
Back
Top Bottom