Procedure for Watch service transfer

Soldato
Joined
28 Jan 2011
Posts
7,909
Just off the phone with EE, saying that I get my new AWU today and wondering how to transfer services from my old SE to the AWU.

i was told it should do this automatically?? Is this right, i though they need IMEI numbers and all that jazz to transfer the services?
 
EE need to know the EID of the new watch. You unpair the old one, pair the new one and it'll give an error because the EID on their system doesn't match. It'll tell you to contact EE with some error code. You can pre-empt this by calling EE and telling them the new EID (it's on the box). They don't care about the IMEI, it's the EID which is important.

I've done this a few times now.

You need to make sure both watches are the same watchOS version otherwise you won't be able to restore and will have to set up as new.

Assuming your current watch is on the latest version of watchOS. If it isn't, then update it.

Unpair the existing watch, that creates a backup on the phone. Make a note of the time you did this so you can select the correct one to restore later.

Phone EE and tell them that you're replacing your watch with a new one and want them to change the EID so it's all good to go. They'll take the number and make the change.

Then once that's done, pair the new watch with your phone. When you get the option to restore from a backup, check and if your latest backup from a few minutes before is there then you're good to go. If it's not listed, back up and set up as a new watch. Don't install any apps, don't set up the wallet, just do a bare install. Upgrade to the most recent watchOS and then unpair it.

Go through the setup again but this time, you should be able to restore the backup you took earlier. You'll know which one it is because you made a note of the time like I said you should.

This sounds more complicated than it actually is. It's pretty straightforward.
 
Thanks @Feek

i could be in trouble here. I have already wiped and traded in my current SE. Can I still transfer the cellular to the AWU?

I don’t have many customisations on the Watch, hence doing a new install when I get the AWU.

can I basically get in touch with new Watch and give the EID and go from there?
 
i could be in trouble here. I have already wiped and traded in my current SE. Can I still transfer the cellular to the AWU?

Yeah, you just call EE, give them the new EID and you're good to go. You can still restore from the backup if you want because it's created automatically when you unpaired the SE.
 
a lot done today..

EE witched over my plan to the new AWU. Into Apple to get the Alpine Loop, and also got AppleCare setup on my AWU.

After gibbering to the boy from Apple for 5-10 mins, he clarified it was a good idea to get AppleCare, as any issues, its a brand new watch. And if it was needing fixed / repaired without, its a standard fee of £519!! :eek::eek:
 
@Feek

just had a read through, and yeah, even a refurb watch wouldn't bother me, as like you mentioned, Apple refurbs are as new all the time anyway.

And to add, a lot better than paying £500+ for a replacement!
 
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