Last week my Samsung Note 2 was stuck on the Samsung Boot Screen.
Switched it off and on took battery off tried the hard reset key combo and nothing worked. After all that it doesn't power on at all. I just get the battery icon if I plug it in.
Took it to O2 who sent it to the repair centre. Got a message that the repair is not covered under warranty.
Went to the O2 shop where we called the repair centre and they say the phone has been rooted. I insisted I hadn't until they said they will reassess, but likelihood is they come up with the same BS.
O2 shop dude was helpful and said I should get them to prove my phone was rooted and to provide me that proof. Not sure what I should be asking for as proof though.
So any help in proving my phone was not rooted would be appreciated.
For the record I have never rooted it or even tried and every app was either from the Play store or the samsung store.
Switched it off and on took battery off tried the hard reset key combo and nothing worked. After all that it doesn't power on at all. I just get the battery icon if I plug it in.
Took it to O2 who sent it to the repair centre. Got a message that the repair is not covered under warranty.
Went to the O2 shop where we called the repair centre and they say the phone has been rooted. I insisted I hadn't until they said they will reassess, but likelihood is they come up with the same BS.
O2 shop dude was helpful and said I should get them to prove my phone was rooted and to provide me that proof. Not sure what I should be asking for as proof though.
So any help in proving my phone was not rooted would be appreciated.
For the record I have never rooted it or even tried and every app was either from the Play store or the samsung store.