PS accounts hacked again?

Nevakonaza · 18 Jan 2017 at 10:35

Received an email this morning.

This email confirms that your Sony Entertainment Network sign-in ID (Email address) has been changed successfully.

If you did not change your sign-in ID...

This email has been sent to you because the sign-in ID (Email address) for the relevant Sony Entertainment Network account has been changed. If you did not change your sign-in ID, please contact Customer Support at the following address:

I've not changed nothing,I hardly use my PS4 these days..it gives you an email address to contact if you didn't change nothing but im unsure if its a fake email address which they want you to contact to hand over details.

And Playstation have no live support..about bloody right.

Just wondering if anyone elses accounts have been compromised at all?

Dano · 18 Jan 2017 at 10:39

What the address they give to contact them with?

Liquid_Entity · 18 Jan 2017 at 10:40

2 step authentication here so I would have seen a text message if anything changed.

Nevakonaza · 18 Jan 2017 at 11:01

Dano said:
What the address they give to contact them with?

http://sonyentertainmentnetwork.com/support

Its probably legit,But ive contacted Sony support directly via their website just to be sure,Luckily if my account has been compromised they wont be able to buy anything with it because,well theres no funds on the card linked to that account.

Liquid_Entity said:
2 step authentication here so I would have seen a text message if anything changed.

Yup,definitely going to get that set up when i get access to my account back,Like i said i hardly use my PS4 but still.

Nevakonaza · 18 Jan 2017 at 19:13

Phoned Sony,wow they're really good..two options and i instantly got put through to help and they sorted it.

i wish all support was like this.

TALON1973 · 18 Jan 2017 at 19:45

Nevakonaza said:
Phoned Sony,wow they're really good..two options and i instantly got put through to help and they sorted it.

i wish all support was like this.

Were you hacked ?

RedStarRiot · 18 Jan 2017 at 22:36

2 step is there and an effective barrier.

People need to get this set up. Sony should make it mandatory.

JUMPURS · 19 Jan 2017 at 09:07

Nevakonaza said:
http://sonyentertainmentnetwork.com/support

Its probably legit,But ive contacted Sony support directly via their website just to be sure,Luckily if my account has been compromised they wont be able to buy anything with it because,well theres no funds on the card linked to that account.

Yup,definitely going to get that set up when i get access to my account back,Like i said i hardly use my PS4 but still.

It's a phising email, that domain is registered to Registrar: MARKMONITOR INC. (i dont think sony use them)

Your account is probably fine, but still set up 2FA (even if it is a PITA)

Andr3w · 19 Jan 2017 at 09:21

Liquid_Entity said:
2 step authentication here so I would have seen a text message if anything changed.

I've had my account taken before and my 'Primary PS4' changed to a random PS4 somewhere in the world!

Luckily I managed to get my account back and the introduction of 2-step about a week after that became an absolute necessity.

Nevakonaza · 19 Jan 2017 at 10:40

TALON1973 said:
Were you hacked ?

According to the lovely Aussie lady on the phone,the email address had been changed,So yes..they had managed to get in,change my email and password,But they had not done any transactions..(which i knew anyway)

She removed the email address the "hacker" had put there,re-instated mine and then i put in a strong password and that 2 stage verification so everything should be okay now.

Broken Hope · 19 Jan 2017 at 10:42

People need to use password managers to set up difficult and secure passwords and use 2FA where available.