He's right though, if the car has a fault with it caused by a faulty part then it can rightfully be fixed and be a good car. If the fault however is inherent with the product then it is not a good car.
Gears of War is a complete product, it has not developed a fault if you dont agree with a particular feature they dont have to fix it. The game is either good, as you think it plays good or its bad, as in you think it plays pap.