PS3 slim wont output over hdmi

[Things change I've changed]

Nevermind, Hope you get it sorted

I agree, grumpy sods

 

[WatchTower]

I got an extra two years warranty against accidental damage for just £24.99. Seemed good to me so I took up the stores offer.

 

[SKaRT]

OK chill out, people on here get so stressed.

http://www.thisismoney.co.uk/consumer-rights

Yeah but in no situation there is the customer within their rights to receive a refund as a first port of call. That was my point, they are fully entitled to repair the console if they want to. The only reason I posted is because your post is factually inaccurate and leads the OP into thinking they are automatically entitled to things they aren't. Your quotes are further misleading because you haven't quoted the criteria and the most important phrase within it.

Goods you buy should always be in a satisfactory condition, defect free and fit for the purpose they were intended when you receive them.

In the OPs case, the product was working perfectly when received, had no defects and was fully fit for the purpose it was intended. Once those criteria are met then any right to a refund is gone unless the retailer cannot provide either a. a repair, or b. a replacement. In this case I have no doubt the OP will receive a replacement but there is no basic right to demand a refund for a faulty product.

 

[Things change I've changed]

Double post sorry.

 

[Things change I've changed]

In the OPs case, the product was working perfectly when received, had no defects and was fully fit for the purpose it was intended. Once those criteria are met then any right to a refund is gone unless the retailer cannot provide either a. a repair, or b. a replacement. In this case I have no doubt the OP will receive a replacement but there is no basic right to demand a refund for a faulty product.

I think your wrong, in my eyes he received a faulty product and has a right to a full refund in the eyes of the law.

 

[leezer3]

OK chill out, people on here get so stressed.

http://www.thisismoney.co.uk/consumer-rights

Whoever wrote that page is talking absolute rubbish.

In the OPs case, the product was working perfectly when received, had no defects and was fully fit for the purpose it was intended. Once those criteria are met then any right to a refund is gone unless the retailer cannot provide either a. a repair, or b. a replacement. In this case I have no doubt the OP will receive a replacement but there is no basic right to demand a refund for a faulty product.

Mostly true, certainly better than a lot I've seen
The potential remedies depend on whether the buyer is deemed to have accepted the goods. This is an excerpt direct from the Sale of Goods Act:

The buyer is deemed to have accepted the goods [F1subject to subsection (2) below—

(a)when he intimates to the seller that he has accepted them, or

(b)when the goods have been delivered to him and he does any act in relation to them which is inconsistent with the ownership of the seller.

(2)Where goods are delivered to the buyer, and he has not previously examined them, he is not deemed to have accepted them under subsection (1) above until he has had a reasonable opportunity of examining them for the purpose—

(a)of ascertaining whether they are in conformity with the contract, and

(b)in the case of a contract for sale by sample, of comparing the bulk with the sample.

The OP has had the PS3 in his possession for several days, and during the course of this time has had the opportunity to use it, which in my opinion fulfills the subsection 2,1 of my quote above. This means that the retailers legal liability to remedy is limited to the methods prescribed in Section 48 ( http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1979/cukpga_19790054_en_6#pt6-l1g55 - Too long to quote)
Obviously, the retailer and the OP are entitled to come to alternative arrangements, such as a refund etc. TBQH most will generally come to some arrangement, as this represents good customer service, but *legally* the retailer is only obliged to comply with these provisions

Basically, everything hinges on whether he is deemed to have accepted the product. This is a subject that could keep highly paid lawyers busy for years, but my view on the subject is that he has had the PS3 in his possesion for several days, and over the course of this time, he has used it for it's intended purpose (IE. Playing games/ bluray disks), and this would constitute acceptance in the eyes of the law.

I think your wrong, in my eyes he received a faulty product and has a right to a full refund in the eyes of the law.

Noooo...........
If he is deemed to have accepted the contract (See my quote above), then the law states that the seller has a reasonable amount of time to remedy the situation.
There is NO LAW that states that he is entitled to a full refund for a faulty product, period.

-Leezer-

 

[Strife212]

Yeah a product which doesn't work in the way its intented in any way shape or form is really "fit for the purpose in which it was intented" isnt it?

 

[Things change I've changed]

Noooo...........
If he is deemed to have accepted the contract (See my quote above), then the law states that the seller has a reasonable amount of time to remedy the situation.
There is NO LAW that states that he is entitled to a full refund for a faulty product, period.

-Leezer-

And there is also no law that states the consumer is 'only entitled to a repair or replacement'.

"If they have accepted the goods they may not be entitled to a full cash refund and may only be entitled to a partial refund or the cost of a repair. Acceptance is a legal concept and generally is determined by how long the buyer has had the goods. If your customer takes more than a reasonable time in rejecting the goods they may be said to have accepted them and so have fewer legal rights. A 'reasonable time' is not defined in law but is often quite short"

TBH looking into this it's a bit of grey area and there is not a clear definition as to what is the correct time period that is legally deemed as 'accepting the contract', I personally think if it went to a small claims court the original poster would win in these particular circumstances due to only owning the product a few days which would be classed as a reasonable time to not not accept the contract of sale, remember most products are purchased untested and sealed, so the consumer is allowed this 'reasonable time' period to test the product.

 

[mame]

I had a problem with the PS3 where it decided to stop ouputting any sound. I tried resetting the AV settings a couple of times which didn't work. I did a bit of googling and found someone with the same problem. He powered off everything, TV, router, PS3 etc then switched everything back on and that fixed his problem. I Tried it and it worked.

 

[leezer3]

And there is also no law that states the consumer is 'only entitled to a repair or replacement'.

Rubbish. Please read the whole of Section 48, Subsections B & C properly from my link above.
This clearly states that whole or partial refund only becomes an option when the retailer fails to repair/ replace the product, or breaches the obligations laid down in Section 48.
(This assumes that the contract is deemed to have been accepted)

TBH looking into this it's a bit of grey area and there is not a clear definition as to what is the correct time period that is legally deemed as 'accepting the contract', I personally think if it went to a small claims court the original poster would win in these particular circumstances due to only owning the product a few days which would be classed as a reasonable time to not not accept the contract of sale, remember most products are purchased untested and sealed, so the consumer is allowed this 'reasonable time' period to test the product.

I don't deny it's a grey area, and like I've said lawyers could argue over it for hours

-Leezer-

 

[Things change I've changed]

(This assumes that the contract is deemed to have been accepted)

Exactly, after it has been deemed as legally accepted then I agree.

I don't deny it's a grey area, and like I've said lawyers could argue over it for hours

Agreed.

 

[Yoko]

well i returned the ps3 slim after work today for a replacement
everything is rosy now, all is working as it should
now i just need the missus to **** off early to bed so i can play it