Whilst we are on the subject of supermarkets, for you guys who work/have worked in one of the big 4 (I call it MAST - Mor, Asda, Sains and Tesco) and who had fresh food counters such as, Fishcounter, meat counter, bakery, deli etc, what time did these departments close down during the trading day? If your store closed at 10pm for instance did they close down for 10 as well or did they close earlier?
The reason I am asking is simple really. From my 13 years experience in Morrisons, 5 on meat and Assistant manager and 8 on Fish as manager all our trade (for these two departments) has been all morning and lunch time with a stint at 3pm and 5pm. After that its very quiet and you just get the odd person wanting fresh fish OFF the ice counter or fresh meat OFF the serve over. As we have pretty much full availability on the chiller units for both those departments customers will not really be short on what to buy at any one time during the day.
Now my point is, as you who work in supermarkets, this day and age it is hard, very hard. We all say we are short staffed but thats the way our bosses run things. Its all about profit and thats good. If you owned your own business you would want as much profit as possible wont you. Now, at Morrisons we used to get raged at if things were off sale and really had a go at. Now its a little different, they (Morrisons) have a more laid back approach to off sales, they know we will do our best to get it back on sale and they just ask the question as they walk by, " have you got any more of X product?" we say yes and "be 2 mins boss" they carry on doing what they was doing and thats that, we get it back on sale. Now most of this goes on during our busy periods. If we had more staff things wouldn't go off sale or not as much as we would all have the bodies to keep things running smoothly.
Now with most of the fresh serving departments being quiet during the evening, why not close these down at and more suitable time? Currently we close all Morrisons street departments one hour before store close. Why can't they close earlier?
A little example:
On a Thursday we have our biggest prepack delivery with a substantial amount of fresh fish as well. I have one person in at 6am and one in at 7am with me in at 12 (12-10 is my shift). Now its a busy day just a little behind Friday. I am thinking my time is best served during the busy times and not in the evening. When I get in at 12 there is a queue, two people serving, Prepack is hammered, bugger all fish on the chiller units and the ice bar is all over the place. Loss sales right there for a start, if one person stops serving to fill up the bar and units then people will not queue as they would wait too long. Loss sales again.
Now, if the fish counter closed at 7pm (after that is dead, only a handfull of people buying from me after that time) I would start at 9am and do a 9-7 shift. At 9am as I would start I would be there to replace the first persons break so there would be still two people on the department, helping serve, pack fish up etc instead of one being lumbered with everything. I would be there for the second person break aswell. The fish bar display would be maintained throughout the morning better the chillers kept full and customers served more efficiently. My time is utillised better during my shift this way. The company saves money on power as after 7pm lights are out on the department. The company may lose, on Fish, £20-30 per night in the first few week until customers change their shopping habits and come to me earlier. Then that loss will come back. Yeah not all will change shopping habits but most will. With having me on earlier and during the busy spells, it also equals more sales as there would be more range on sale at all times.
Sorry for the long post and I hope it made sense but we all talk about it at work and we are considering putting in a suggestion next time one our our Directors pops in.
Aaaaand breath.
