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Q6600 Warranty

Guardsmon

Guardsmon

Guardsmon

Associate
Joined
4 Sep 2006
Posts
1,843
Location
Bristol
Hey I'm sure this has been asked tons of times, but I have a small problem, well a big one actually.
My Q6600 has pretty much died :( I can get 2 cores to boot, but they aren't running properly and if I use the chip on a board that won't let me disable to cores it just errors before it loads windows.

So I want to send the chip back, and here is where the problems start.

I'm cooling my chip with a TRUE120 and don't have the stock heatsink any more, or the box that it came in. I've got a mates stock cooler that I would send back with it, and um *cough* his receipt. ( i'm not returning it to OCuk )

Do I need the box and does the heatsink match up with the CPU.

Basically, is there any chance I could get away with this?
 
You don't need the pack or the heatsink, because you're not looking for a refund, just a replacement. You don't even need the receipt.
 
ooo goody, thanks guys I hope you are right. I spoke to intel on the phone as I didn't get my cpu through a retailer and had not system building manufacturer to go to and they said that i needed to go through a retailer and have the cpu fan and sort it through them.. just don't feel like having to through the money out to get a new one. Esp as this one did me so well. got to 3.5Ghz np probs. (that on stock volts might have been what killed 2 of the cores, though i don't think so?)
 
Ah. So you didn't buy it through a retailer? In that case you're either screwed or you'll have to lie about the receipt.

There's no way that stock volts killed two cores - more like you got it from the 'bay and it had been 'bused!
 
yeh i plan to bend the truth :D - Didn't get it from the bay, took it from another computer, it worked for 8 months, so its strange that it decided to die. I think i might be screwed...
 
got 2 mates to try it on 2 of there motherboards, one was a P5N-E SLI and don't know the other. They can't disable the cores and just got blue screens, if you know of a problem. please please please let me know. thnks
 
As Hesky82 says. You'll have to replace it I'm afraid... Just phone intel support again and try some stuff... maybe first write some stuff down you can try and say to them... Anyway, sad to see the cpu die on you :( Best of luck ;)
 
Guardsmon said:
yeh i plan to bend the truth :D - Didn't get it from the bay, took it from another computer, it worked for 8 months, so its strange that it decided to die. I think i might be screwed...
Click to expand...

From another computer, was it an OEM in the first place, if so, it may have different codes, the OEM chips only have 12 month warrenty anyway. Where did this "other" computer come from in the first place.

Overclocking on stock volts is the least likely cause of failer, although even on stock volts, the CPU's under greater stressed overclocked,

If its an OEM chip you'll be pretty unlikely to get away with packaging it up with a retail fan, and getting a replacement.

To be honest, anyone who overclocks more than about 20%, should just suck it up if their chip fry's. The 3.5Ghz is well over the chips designed speed, and just because they do overclock well, and for most people the chip will be obsolete long before it fries, overclocking certainly does reduce the lifespan of a componant.
 
schizo220168 said:
just buy a new one,they are cheap as chip's now....problem sorted about sending away for a replacement.
Click to expand...

Um yeh... I wish I couldn't but unfortunately I'm not made of money! Cheap as chips if you are buying the worlds most expensive plate of chips!

The cpu came from a mates computer that he being a muppet that he is spent to much on and realised he couldn't afford.
I think I pushed my luck a little too far and I'm having to pay for it :( But atleast I didn't have to pay the full £160 that it was at the time and then find I didn't have warranty. Guess it was OEM, but I'll try see how things go.

I'm going to try my luck later in the week and will let you know the outcome. Fingers crossed. Thanks for the support and help guys
 
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just wondering does anyone know how to tell if the cpu is retail or oem from serial? mine is: L720B058 and 3572161 3A0974 is printed on the PCB
 
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You can't tell from the numbers, but there is an online checker. The warranty issue is irrelevant at the moment as the chips only came out within the last 12 months and the only difference between retail and OEM is that the retail ones have a longer warranty period.

Do be warned though that many retailers are very aware of people bringing back broken components on someone elses receipt and they often put little stickers or marks on the components to identify them as coming from a particular shop. At least 3 of OcUK biggest competitors do this - one even sticks a sticker across middle of the bottom of the CPU with their name and tracking number on! if you do take the CPU back on someone elses receipt it could be construed as fraud, so just be aware...
 
Trouble is, if its an OEM warranty, the warranty claim has to be made via the OEM, not with intel directly. Using a different reciept is fraud, and its traceable using the serial number of the processor, even without resorting to stickers and whatnot.

OEM processors have different warranty, and the time on the warranty is between intel and the oem. Large OEM's like dell can save money by speccing a much shorter warranty. If a handfull of chips pop, its no problem for large OEM's to replace them without bothering to return parts to intel.

OcUK sell OEM parts directly to end users (we'll enthusiasts are like micro oem's as we build our own computers anyway), and as end users, we're granted 1 year warrenty's by european laws. But large OEM's arnt forced to take 1 year warrantys, as long as they offer warranty to their end users.

Furthermore, Intel warranty's are only valid for the original "End User". So technically your mate will have to organise the replacement.
 
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would one of those 3 you know of be linked to ***** forums?
I'm thinking I might just admit defeat and find myself a space on the street with my guitar playing monkey and a hat.

do you know the link for the online checker?
 
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