Query for finance experts

Hi GD

I knew the gf was overdrawn on her current account but recently she admitted it was 5k and she hits her limit every month.

So we went to the bank to try and sort it out. The best they could offer was a 5k consolidation loan at 15.9%.

I was disappointed that they didn't offer a better rate and said so, adding she'd been with them for 20 years, has no other debt and has had her overdraft hiked up at every request without them asking for a review. Their response was they're taking a risk based approach.

Now, the gf was a victim of identity fraud a few months ago and although no money was stolen she had to join a thing called ICAS and has to produce ID when asking for credit. The application we made at her branch was flagged as potential fraud and had to be cleared by their fraud team. I suspect that this might make an online application with another lender problematic, plus she's already applied for one loan today and I don't want her credit score to be badly affected.

I'm quite angry that her bank are only offering to change the 19.9% in overdraft charges to a 15.9%. I don't work for a bank but do work for an FCA regulated company so am aware of the rules around fair treatment of customers and the complaints process of an FCA regulated firm. I'm tempted to make a complaint about the rate offered and if they don't offer a better rate as a resolution escalate the complaint as formal, and if their final response isn't satisfactory then go to FOS. On the other hand there's no guarantee they'll offer a better rate and because of the fraud marker I'm worried other providers might not offer anything if her bank turns its back on her.

My gf created this situation, but I want to help her get herself back on track so any constructive comments will be appreciated.

Thanks

Taken 2 loans out with Zopa this year. One for £8K over 4 years @ 3%. Paid £4K of it off already (no charges for this you can overpay by as much as you want whenever you want. Even pay off in full with no charges. Then a second one for £8K @ 2.8% over 5 years.

You apply online. Takes 15 minutes max. They send you a result and percentage rate within 2 minutes and when you hit accept the money is in your bank account 2-3 days later.

I wouldn't try a bank ever again. They take too long make you jump through hoops and don't offer as good APR. I tried 4 different lenders and their percentage rate was higher. The only downside is you need to wait 6 months between loans if you are looking to borrow more in future.
 
People suggesting money transfer credit cards need to realise that even ignoring that Cifas marker, no one is going to give a £5k limit to someone with a terrible credit history which shows payments not being kept on time.

I've only ever seen the adverts, is this going to be any good?

https://nationaldebtadvice.org.uk/
https://www.moneyadviceservice.org.uk/en

They might be able to negotiate something better.
 
What's this fraud marker? All markers I am aware of are where you have actually committed fraud.



Do you have it's proper name?

Do you mean CIFAS?

https://www.cifas.org.uk/

edit:

It seems CIFAS who as well as detecting real fraud have this what looks like voluntary registration thing.

https://www.cifas.org.uk/services/identity-protection/protective-registration

Get off it unless you think you are at risk of identity fraud.


Yes that's it. Gf has been a victim of identity theft, lots of loan and finance applications were being made in her name.

I think the fact she needed to take her passport into her own bank and still had to be cleared by the fraud team shows that the voluntary CIFAS thing works!
 
People suggesting money transfer credit cards need to realise that even ignoring that Cifas marker, no one is going to give a £5k limit to someone with a terrible credit history which shows payments not being kept on time.

I've only ever seen the adverts, is this going to be any good?

https://nationaldebtadvice.org.uk/
https://www.moneyadviceservice.org.uk/en

They might be able to negotiate something better.

She has a good credit score and all bills and DDs are paid on time.

She's taken the loan with her bank, back in the black with zero overdraft. In a couple of years we'll see about renegotiating the loan.
 
So this must have been a £5k agreed overdraft?

edit:

Yep you did mention that in your opening post. They increased it on request. I'm surprised you couldn't get better consolidation loans elsewhere then.
 
For people suggesting better rates and alternative providers we don't have the full context here.

Loans do have a measure of affordability criteria applied. This has a big impact especially around salary thresholds.

@bainbridge without knowing the circumstances of your GFs income and expenditure it is very difficult to judge the right course of action. For all we know, she could be a very low earner who manages her money really well but just doesn't earn enough to make ends meet or a decent earner who spends £800 on clothes and makeup each month; plus anything in-between. However, either way the outcome shows lack of good money management. Does she not have any assets to sell Inc phones, clothes, jewellery etc? How much does she spend per month on coffees, nights out, luxuries etc? Does she have an active spreadsheet which budgets and itemises everything?

With the overdraft, there is no regular payment just servicing of interest and keeping in limit which even at 20% on 5k isn't disastrous. This means the OPs GF was spending more and more on other things rather than concentrating on repaying interest plus some extra capital. Now if this was due to affordability then lifestyle changes are needed rather than just refinancing. Simply extending it again and again and not clearing it off attests to this. My view is that this arose due to poor money management and is not just one of those things and subsequently will again. This is something @bainbridge you do need to help her with. Also, did you look at loan Apr thresholds, sometimes 5k is too low for best inbank rates, i.e. borrow 7k & Apr drops loads and you are almost paying the same back but have some extra to put into savings.

Given the closeness in APRs between the loan and overdraft, I'm not clear why the loan helps nor why it will prevent further regular overdraft usage. I presume it does at least provide a focus for clearing debt with some goal posts.
 
For people suggesting better rates and alternative providers we don't have the full context here.

Loans do have a measure of affordability criteria applied. This has a big impact especially around salary thresholds.

@bainbridge without knowing the circumstances of your GFs income and expenditure it is very difficult to judge the right course of action. For all we know, she could be a very low earner who manages her money really well but just doesn't earn enough to make ends meet or a decent earner who spends £800 on clothes and makeup each month; plus anything in-between. However, either way the outcome shows lack of good money management. Does she not have any assets to sell Inc phones, clothes, jewellery etc? How much does she spend per month on coffees, nights out, luxuries etc? Does she have an active spreadsheet which budgets and itemises everything?

With the overdraft, there is no regular payment just servicing of interest and keeping in limit which even at 20% on 5k isn't disastrous. This means the OPs GF was spending more and more on other things rather than concentrating on repaying interest plus some extra capital. Now if this was due to affordability then lifestyle changes are needed rather than just refinancing. Simply extending it again and again and not clearing it off attests to this. My view is that this arose due to poor money management and is not just one of those things and subsequently will again. This is something @bainbridge you do need to help her with. Also, did you look at loan Apr thresholds, sometimes 5k is too low for best inbank rates, i.e. borrow 7k & Apr drops loads and you are almost paying the same back but have some extra to put into savings.

Given the closeness in APRs between the loan and overdraft, I'm not clear why the loan helps nor why it will prevent further regular overdraft usage. I presume it does at least provide a focus for clearing debt with some goal posts.

7k would have got a better rate but the bank wouldn't offer anything above the overdraft because it's a consolidation loan.

They've refunded this month's overdraft charges too which they didn't have to do.
 
I would do balance transfer to a credit card, which is lower interest than inflation, better than any loan and also quicker and easier, all can be done online.

But probably she will be declined for reasons you say, so you need to do it on your name.

So if you want constructive advice, i am sure this is the best possible option at-least financially speaking.

.. I just searched and the best deal is 3 years, 1.4% fee...... Whats that, 0.5% APR?
 
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