Quest 2 not detecting USB3 connection

Snubber · 26 Oct 2020 at 15:51

Hi all,

Just bought a Quest 2. Have installed the Oculus app on my PC and added the Quest 2 headset. I've connected the Quest 2 to my pc via the 1m Type C cable that was included in the box. When I test the connection I get the green 'connected and active' message but also an orange 'USB 3 connection recommended' warning. When I test the connection in the Oculus app it says that performance can be improved by switching to a USB3 connection; test results are Bandwidth = 354Mbps, Connection = USB2

Have tried using a USB3 to Type C cable that I also had but still get the orange warning above plus same connection speed.

Have tried on my Alienware 17R5 laptop with both cables and get same message and connection speeds.

Any thoughts? Dodgy headset?

Thanks in advance.

PS: had a Rift S previously and this worked fine (now sold).

something daft already!! · 26 Oct 2020 at 16:09

The cable out of the box is USB 2 speed as is I suspect your other cable. Make sure the cable you order does state on it "Fast Sync & Charge: Charges phones and tablets with USB-C ports at max speed. Offers SuperSpeed transfer of 5 Gbps—transfer an HD movie in under 5 seconds" or similar.

Snubber · 26 Oct 2020 at 16:13

Ah OK...I had suspected that my other cable was USB2 but assumed that the one in the box would be USB3.

In the process of buying a longer link cable that has plenty of recommendations (not the official one) so hopefully that will work properly.

Ta

something daft already!! · 26 Oct 2020 at 16:18

I have a stack of USB C cables, all transfer at USB 2 speeds. It's a minefield trying to find a suitable cable. Just look for the 5Gbps transfer speed and you can't really go wrong.

Kashinoda · 26 Oct 2020 at 16:47

Snubber said:
Ah OK...I had suspected that my other cable was USB2 but assumed that the one in the box would be USB3.

In the process of buying a longer link cable that has plenty of recommendations (not the official one) so hopefully that will work properly.

Ta

Do a Google search for 'TiMOVO Compatible with Oculus Quest Link Cable', 3m for £13 or so.

If you need something longer pair it with an Active USB 3.0 extension for about £15.

simo182 · 26 Oct 2020 at 21:28

I’m actually glad you asked this question as I was wondering exactly the same.

something daft already!! · 26 Oct 2020 at 21:40

It does still work with USB 2 cable speeds. I can't really tell any difference.

andybird123 · 27 Oct 2020 at 07:07

Kashinoda said:
Do a Google search for 'TiMOVO Compatible with Oculus Quest Link Cable', 3m for £13 or so.

If you need something longer pair it with an Active USB 3.0 extension for about £15.

For 3m cables any 5gbps rated cable will be fine, I got the "basics" one for £8 and that works fine

Kashinoda · 27 Oct 2020 at 07:16

andybird123 said:
For 3m cables any 5gbps rated cable will be fine, I got the "basics" one for £8 and that works fine

Yeah I know but as soon as you want a angled USB-C connection your options depleat somewhat.