Question for HDD experts re: detection

Hostile_18 · 2025-01-15T22:40:36+0000

Is there a reason *two* hard drives that were detected/working in my system (Windows 11) might not be detected in someone else's system?

I've sold two and the buyer is having problems detecting them, any advice for us both please? (shipping materials were 100& foam, no moment, arrived in perfect condition physically etc).

Hostile_18 · 2025-01-15T22:59:49+0000

hornetstinger said:
Are they seen in computer management, disk management?

Seen in the BIOS?

I believe he is having problems detecting them in his Lynx/unraid system. Possibly because I was using them in my windows 11 pc?

I don't think he'll mind me posting this technical snippit of our conversation;

"I will try the drives again in the Unraid system tomorrow and capture the specific error reported in the syslog, but as noted, the drives are not detected/initialised correctly. It seems Gen8 micro server at least completes booting for these errors to be displayed in the linux syslog, but I have not been able to boot another system with them attached as they hang trying to initialise the drives.

I cannot get to "disk management" in order to do anything."

The errors the user is talking about is apparently a soft boot reset error.

Hostile_18 · 2025-01-15T23:04:22+0000

If he puts them in his window PC it no longer boots, so he can't get to disk management, if that helps diagnose?

Honestly I'm at a loss.

Hostile_18 · 2025-01-15T23:16:25+0000

hornetstinger said:
Boot priority set correctly?

I'll troubleshoot with him some more tomorrow.
I'd have thought if his pc boots correctly without them, it wouldn't try to boot from additional drives.

@Armageus No brand new drives, not shucked (well 2 months old, used perfectly in my pc (lightly). Seagate Exos X16 16TB SATA Hard Drive ST16000NM001G.

What's strange is they are the exact same drives he had no issue with last time. Only difference is these ones came from my Windows 11 pc rather than my Unraid Server (same retailer as well).

Hostile_18 · 2025-01-16T09:43:29+0000

It's incredibly unlikely both items that were working for me the day before, that arrived perfect condition would arrive DOA at the same time. I'd be willing to test and if working send them back at your cost or sell elsewhere and give money to you. If truly dead and knowing 100% I sent working hard drives then I'd chance the retailers warranty for you, but make no claims if they deny it. Any costs with sending them back to retails (abroad) would have to be covered by you.

I appreciate this is a tough situation but I 100% stand by that I sent you working hard drives as I did before and to many other people. The packaging couldn't of been any better ans as you say yourself they were immaculate. I can't be held responsible for installation damage. Sorry.