My Asus A8N32-Sli mobo has develped a fault (some part has just burned) but the PC still works ok and will be RMAing it. The question is, will I need to return the existing mobo first before I get the new one? I do not wnt to be left without a PC for the time period that it takes to get a new one. Newer RMAed anything before so don't know how it works.
Question on RMA'ing
- Thread starter Day03
- Start date
Soldato
Yes you usually need to retuen the faulty item first. There are exception, like with Western Digital i got an advance RMA by giving my card details ( so they can charge you if they dont get the old one back ) That was better as i used the packing the new drive came in to send the old one back.
Plextor dont even ask for the broken drive back, at least they didnt when i rmad a dvd writer last year
Plextor dont even ask for the broken drive back, at least they didnt when i rmad a dvd writer last year
Soldato
Check on the manufacturers website. Should have all the information you need.
SiriusB
SiriusB
Soldato
Ps.. Asus have no RMA system for returns set up in the UK. You will have to goto ocuk to return it.
I had a nightare last year getting an Asus x800pro returned to asus ( it was a 3yr manufacturers warranty boxed item ) because the place i had bought it from had gone bust.
Asus simply refused to take it saying that they "dont deal with end users". I had to insist in writing and that if they didnt do something i would be taking legal proceedings under the trade descriptions and sales of goods acts ...yada yada.... it worked and they let me send them the card and i got a shiny new one back... took 9 months though!
I had a nightare last year getting an Asus x800pro returned to asus ( it was a 3yr manufacturers warranty boxed item ) because the place i had bought it from had gone bust.
Asus simply refused to take it saying that they "dont deal with end users". I had to insist in writing and that if they didnt do something i would be taking legal proceedings under the trade descriptions and sales of goods acts ...yada yada.... it worked and they let me send them the card and i got a shiny new one back... took 9 months though!
Associate
Day03 said:
Yup. Just use the form at http://contact.overclockers.co.uk/ and explain the fault. They'll issue you with an RMA number, so you can send the faulty mobo back. They will then send you a replacement.
Or, buy a new mobo, then send the faulty one back for refund when the new one arrives.
Associate
- Joined
- 29 Oct 2005
- Posts
- 213
AtreuS said:
hi sorry to drag up an old thread buy im in the same boat and wonder if you could help me just with what acts and so for to look up? (up till now ive been nice and polite but its coming on a month since my 6800 went bang)
Associate
- Joined
- 29 Oct 2005
- Posts
- 213
Oh i got an email from somehwhere in england 
"However, ASUS UK Notebook and PDA Support Centre have created a redundancy system for people in circumstances where the unit/s cannot be returned to the place of purchase, the turnaround time for this is approximately 4 weeks. "
4 weeks and its in England! (im in scotland!)
And i have to pay £12 p&p (this normal?)
"However, ASUS UK Notebook and PDA Support Centre have created a redundancy system for people in circumstances where the unit/s cannot be returned to the place of purchase, the turnaround time for this is approximately 4 weeks. "
4 weeks and its in England! (im in scotland!) And i have to pay £12 p&p (this normal?)
