Question regarding VM 50mb and the superhub.

That will work too. Just to let you all know i had previously posted it took 3 months to get my problem fixed.... Well i lied a bit.. Seems it came back today and have another tech scheduled to be here tomorrow. Also asked about getting something different then this super crap and the guy try telling me maybe i might need to update my computer. I then laughed and told him what i had and he just said oh, ok , well um maybe you can try to mess with your settings a bit more or see if the techs can't get your wireless signal a bit better for you.

I will give them credit they are trying to make things right and work properly. Just for some reason they can't seem to fix my issues =/
 
UPDATE: Received an email yesterday from Marc Voller saying that he'd sent me a standalne modem. It's just arrived and it's the VMNG300 Hooray!!!...well, not so much. I've just called VM to ask whether I can self install and they've told me they don't sent out modems through the post, the VMGN300 isn't compatible with the 50mb service and that an engineer is still coming out "with the hardware" i.e. the superdud.

I had to tell each of the two phone operators I spoke to twice that I had the freakin' modem in my hands! They still insisted that it wasn't compatible with the 50mb despite the fact it was the original hardware for the service.

Does anyone else know whether you can activate a new service over the phone? What's the point with an engineer coming if I can do it all myself?
 
Ping Pong balls of the world, I know how you feel!

After being bounced from department to department, explaining that I had recieved the modem through the post, self installed etc.... I finally spoke to someone who could help. I gave my account info and read out the MAC address on the back of the router. I had to reboot the modem a couple of times, my router once and my PC once. I took ten or fifteen minutes in all.



I have a had a lower ping and slightly higher up and downs (1.62 and 50.83) but I'm happy as Larry at the moment.

I'll cancel my installation (by an engineer) if everything runs smoothly over the weekend.

FYI, the number to ring to activate your 50mbps modem is 0800 052 0431.


CoD noobs, I'm a' comin' for ye with ma 12ms ping!!!
 
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In May they release firmware which will allow the superdud to just act as a modem like the old days where you can use your own router. So not long to wait.
 
hmmm OK im no internet wizard but i recently had a install with a new Superhub and the Engineer said my router is better so he set the superhub up as a modem only..... dont ask me how but it works and is working right now
 
UPDATE:

I've gone from being happy to being seriously ****ed off. Today I rang VM to cancel my installation as I had self installed... of course I had to use my mobile as the VM phone wasn't working again. It took ten minutes just to explain that I wasn't using the superhub... I don't think the guy at any point believed me that the service was already activated. He told me that only a technician could activate it. Again, I explained that I'd already activated it over the phone, something he told me I couldn't do. Oh, I forgot to mention that he swore blind that only the superhub could be used with the 50mb package.

He said that I'd have to use the superhub, then a minute later he told me he could instruct the technician to set up the service using my separate modem and router. Cue more waffling...

Eventually he told me that if my 50mb was stable for the next two hours, he would finalise the activation (because even though I was getting full speed and I was outside the wall garden, it wasn't actually activated). So he asked for the MAC address... then out of the blue, I can only get 9.70mb if I'm lucky. Most of the time I can only get just above 3mb, the download speed is horrendously inconsistent... to look at the download speed graph on speedtest.net you'd think you were reading an E.K.G. It has more peaks and valleys than the ******* peak district.

I'm still waiting for the call, it's only been half an hour but I don't want to ring them as I'm having to use the mobile.

Moral of the story. The 50mb service is great (every time there was a host migration on CoD, I'd get it) but the oversees customer service is total rubbish. Every time I've talked to them they've told me that I was wrong, that they don't send modems through the post, that they don't activate them over the phone etc.


/steam venting
 
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Randall8686 said:
hmmm OK im no internet wizard but i recently had a install with a new Superhub and the Engineer said my router is better so he set the superhub up as a modem only..... dont ask me how but it works and is working right now
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I'm thinking of doing the same. I had been waiting for the firmware upgrade with bridge mode available as an option but that's now delayed (again) until June (probably) so I'll just set up my trusty old WRT methinks.
 
rafster said:
If we enable wireless on our superhub, we get at least 5 disconnects a day, so we turned WLAN off, plugged in a DIR615 and now its rock solid.
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the superhub must be awful - my DIR615 was absolutely dire until I stuck DD-WRT on it. I still have to set it to reboot every night to keep it at all near stable.
 
Ya VM phone support do not know a whole lot. I had a similar problem where I have the superhub but I only have to 10mb package. The guy kept arguing that I should have the next modem down which is still wifi capable all in one jobby. I told him to look at the 3 months of notes i have to go along with my argument and he finally said ok. I have a technician booked for a total repull of all my wires from the big green box right up to this supposed superhub. I asked about upgrading my internet and the guys said there is know real point as i get 12ms ping on speedtest.net . He basically talked me out of it believe it or not. I do believe I am sort of grateful as every forums i see about vm 50mb is not good. LOL.
 
Doctor McNinja said:
FYI, the number to ring to activate your 50mbps modem is 0800 052 0431.
Click to expand...


Rather than wait two hours for a call that might not come, I rang the number above. It took me five minutes to explain the situation to the first person I spoke to before they transferred me. Another five minutes of explaining (this time to someone who could actually help), in which time my 50mb service was restored by the helpful lady I spoke to. She then transferred me to another department so I could cancel just the installation, something that I was told I couldn't do by the guy I had spoken to an hour ago. If I hadn't double and triple checked that I was cancelling just the install, it wouldn't have taken any longer that two minutes.

I write the following on the assumption that everything is working as I have been told and that nothing needs finalising or activating. If there are two things I've learned from this whole mess, it's that the 50mb package is great when you use the VMNG300 (I can't comment on the superhub having not used it) and that you should bypass customer service and call the number quoted above. It may not be the right number all the time but it's a freephone number and the people I've spoken to having rung that number have always been far more helpful than customer services.




AHHHH!!!!!! I'm only get 30mbps!!!!!!! (*Notice brother playing on xbox live, feels foolish)
 
And they have to wait on the phone for ages trying to get through to someone who will ask them to read out the MAC address on the bottom of the modem.

That is very technical stuff!

I got one of the first Super Hubs in my part of the world and the tech wasn't due to go on his training until the following week :rolleyes:
 
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