Questions About XBOX 360

Tute · 23 Aug 2007 at 22:38

Hi all.

How does the warranty work on the XBOX 360? Is it from date of purchase or manufacture?

And is the support with Microsoft direct or through the seller?

Thanks in advance

dannyjo22 · 23 Aug 2007 at 22:39

Date of purchase and with the shop you bought it from.

Andybtsn · 23 Aug 2007 at 22:40

From when you buy it. The warranty is with MS but in most cases you can take it back to the shop within a year of purchase.

EDIT: Maybe wrong after reading Dannys post.

Tute · 23 Aug 2007 at 22:41

Thanks guys

dannyjo22 · 23 Aug 2007 at 22:49

Andybtsn said:
From when you buy it. The warranty is with MS but in most cases you can take it back to the shop within a year of purchase.

EDIT: Maybe wrong after reading Dannys post.

Some will push you to send it back with MS but never stand for that pap. Nearly everyone I know thats bought one from a highstreet game store has had no problems swapping them instore.

If it was me i'd pay a few quid extra to buy from the highstreet so you have a counter to bang your fist on. If you buy online you tend to end up going the MS route. Which used to be quick with the refurb route. Now they fix your xbox and return the same one its taking a month or more.

hashcake · 23 Aug 2007 at 22:57

Your contract of sale is with the retailer not the manufacturer of the goods.
All this 'please contact the manufacturer' is a load of old tosh as far as Trading Standards are concerned.
Most retailers are clued up these days but some will still and try and pass the buck.
You have consumer rights and with the history of Xbox 360, trading standards are well aware of the issues.
Stand your ground, don't let big companies try and fool you.
It's their right to understand consumer laws.

saintly · 24 Aug 2007 at 08:05

dannyjo22 said:
Nearly everyone I know thats bought one from a highstreet game store has had no problems swapping them instore.

You say swap - they will give you a new unit any time within the one year warranty? I thought they were only obliged to do that in the 1st 30 days and otherwise sent away for a repair?

Manlove is my forte · 24 Aug 2007 at 10:08

saintly said:
You say swap - they will give you a new unit any time within the one year warranty? I thought they were only obliged to do that in the 1st 30 days and otherwise sent away for a repair?

I swapped mine 11 months after buying it.

PiKe · 24 Aug 2007 at 10:30

The clued up shops will state that after 60 days it's up to you to prove it was an inherent fault at the time of purchase, which means an independant person needs to check the console.

VIRII · 24 Aug 2007 at 10:56

PiKe said:
The clued up shops will state that after 60 days it's up to you to prove it was an inherent fault at the time of purchase, which means an independant person needs to check the console.

They'd need a bit more clueing up then

The period is 6 months not 60 days.

Also you could argue that the 360 has self diagnostics and a failure rate that means an independent person is not really required at all.
After all it doesn't require a MS engineer to turn it on and get the red quadrants showing it to be broken. An intermittent fault might be more complicated.

That said clueless shop workers can just refuse anyway meaning it is time for court action / trading standards.

VIRII · 24 Aug 2007 at 11:05

saintly said:
You say swap - they will give you a new unit any time within the one year warranty? I thought they were only obliged to do that in the 1st 30 days and otherwise sent away for a repair?

No. That is the shop policy not the consumer law. You'll notice that many items carry a little bit of text that says "this does not affect your statutory rights". Those are your legal rights and the shop policy is utterly irrelevent.
Sadly hardly anyone knows their statutory rights and no shopworkers seem to either.

Basically in the first 6 months you can demand a refund or repair or replacement and they have to prove that the unit is not "inherently" faulty - i.e. that you broke it.
After 6 months and for up to 6 YEARS if you can prove that the unit is faulty as a result of design or manufacturing defect then you are entitled to a settlement equating to the value of the goods less the use that you have had from them. So in the case of a 360 with well publicised failures, admission in design defect by MS and so on you'd have little trouble getting a repair/replacement or refund depending upon how long you have had the item.

If the retailer (not the manufacturer as you don't have a contract with them) wants to refuse you then it goes to a small claims court. the settlement will be what the judge decides. So if the judge feels that a 360 should last at least 5 years and yours died after 3 he'll award you at least the cost of repair, possibly a new for old or refund, possibly in full.

Ultra_Extreme · 24 Aug 2007 at 11:43

VIRII said:
No. That is the shop policy not the consumer law. You'll notice that many items carry a little bit of text that says "this does not affect your statutory rights". Those are your legal rights and the shop policy is utterly irrelevent.
Sadly hardly anyone knows their statutory rights and no shopworkers seem to either.

You can say that again, i got thrown out of ARGOS (VIRII style!) for telling them that i wouldn't leave until they refunded me for a WII i bought that was DOA (only 12 hours earlier!). They assured me that their store policy on console returns stated that it had to be returned for repair and it was excluded from their 30 day no quibble whassname. To which i replied "well i dont want to return it under your 30 day thingy, i want to return it by the power vested in me as a UK national and supported by the government elect and the law of the land" Which was followed by much blank staring and a lot of the other customers edging slowly away from the "mad guy who sounds like he might have a bomb".

After which point i demanded the manager call trading standards in fron of me, which he refused to do so i smashed his phone.

And the police threw me out

after a lot of letters and what not i did get a refund, but its almost not worth the hassle.

hashcake · 24 Aug 2007 at 13:33

Ultra_Extreme said:
After which point i demanded the manager call trading standards in fron of me, which he refused to do so i smashed his phone.

LOL!
Seriously though, these idiot retailers really have to get a clue.
It's no wonder we consumers get p***** off when they have subject us to this kind of treatment.
It's about time big retail groups trained their managers correctly.
12 hours old and a DOA and refusing to replace it is outragous.

Ultra_Extreme · 24 Aug 2007 at 15:43

hashcake said:
LOL!
Seriously though, these idiot retailers really have to get a clue.
It's no wonder we consumers get p***** off when they have subject us to this kind of treatment.
It's about time big retail groups trained their managers correctly.
12 hours old and a DOA and refusing to replace it is outragous.

slight half truth there, they would replace but wouldnt refund. I had bought another locally as soon as i found the original to be DOA.

Simple fact is though that regaurdless of policy the law states that a refund within the first 1-6 months is a perfectly reasonable expectation. Also the choice is the customers at this point not the stores. It is only later toward the 1 year mark and onward that the shop gets some marginal ability to request a course of action