Andybtsn said:From when you buy it. The warranty is with MS but in most cases you can take it back to the shop within a year of purchase.
EDIT: Maybe wrong after reading Dannys post.
dannyjo22 said:Nearly everyone I know thats bought one from a highstreet game store has had no problems swapping them instore.
saintly said:You say swap - they will give you a new unit any time within the one year warranty? I thought they were only obliged to do that in the 1st 30 days and otherwise sent away for a repair?
They'd need a bit more clueing up thenPiKe said:The clued up shops will state that after 60 days it's up to you to prove it was an inherent fault at the time of purchase, which means an independant person needs to check the console.
saintly said:You say swap - they will give you a new unit any time within the one year warranty? I thought they were only obliged to do that in the 1st 30 days and otherwise sent away for a repair?
VIRII said:No. That is the shop policy not the consumer law. You'll notice that many items carry a little bit of text that says "this does not affect your statutory rights". Those are your legal rights and the shop policy is utterly irrelevent.
Sadly hardly anyone knows their statutory rights and no shopworkers seem to either.
LOL!Ultra_Extreme said:After which point i demanded the manager call trading standards in fron of me, which he refused to do so i smashed his phone.
hashcake said:LOL!
Seriously though, these idiot retailers really have to get a clue.
It's no wonder we consumers get p***** off when they have subject us to this kind of treatment.
It's about time big retail groups trained their managers correctly.
12 hours old and a DOA and refusing to replace it is outragous.