Quick ebay query..

Elliot6267 · 18 Oct 2010 at 00:46

I have sold 3 items on ebay to the same buyer. I stated that pick up was the only method.... the person has paid for the items, pretty quickly... within 48hours. I sent off my address ready for a collection.
they message me back asking for the address again as they have lost it. so I re-send the address...
I have since heard nothing from the person, and that was over 2 weeks ago now!

I have sent multiple messages asking them to collect, because in fairness, the items are taking up my limited room!

what can I do in this situation?

muon · 18 Oct 2010 at 00:50

You are lucky they haven't collected.

Paying via paypal and then collecting is a common scam. After collecting they complain to paypal they haven't received the goods. Paypal then ask you for proof of signed delivery (by a courier, not you) and you obviously don't have any.

You lose the money and items.

I'm not saying this is what is happening here, but I'd refund the money and try to get a mutual withdrawal from the transactions on ebay. For future sales, if you allow collection, then payment must be with cash.

Elliot6267 · 18 Oct 2010 at 00:52

I was not aware of this scam =/
but what can I do if the person wont make contact?

muon · 18 Oct 2010 at 00:55

Elliot6267 said:
I was not aware of this scam =/
but what can I do if the person wont make contact?

I'd refund the money. Then open a dispute within ebay saying you cannot contact buyer. After a while, the transaction should be cancelled and you receive final value fees back.

Or I suppose you can try to hold on to the money as long as you can (i.e. until they open a paypal dispute of unreceived goods, which they may not). But that would be immoral.

Jamesbcd · 18 Oct 2010 at 00:56

Just refund the buyer?

lee32uk · 18 Oct 2010 at 00:56

Request their details and give them a ring ?

Felix Da Housecat · 18 Oct 2010 at 01:04

Refund money. If they really want the items they will contact you.

Fr0dders · 18 Oct 2010 at 01:29

Felix Da Housecat said:
Refund money. If they really want the items they will contact you.

this

given paying paypal and then collecting is a common scam, this gives you a chance to avoid letting yourself in for it 2nd time round.

"andy" · 18 Oct 2010 at 01:33

give them a ring ?

seems weird that they wouldnt ask for a refund

maybe they are no longer with us :eek:

Nexus · 18 Oct 2010 at 19:21

Refund buyer.

Open a dispute.

If the Seller responds and does still want the item, they can come to you (as per original spec of the auction) and pay cash.

If the Seller doesn't respond or decides to accept the closure of the agreement between you, you get your fees credited back to you and you can list again.