Quick eBay question please

Gustov · 26 Mar 2016 at 22:55

Hey chaps,

Real quick one.

I sold an item on Ebay for £15 or so which I immediately withdrew into my bank account via Paypal

He said he hasn't received it and raised a claim against me.

I just went to withdraw another £13 for another item I sold and I'm now in the minus with the £15 item now saying "payment received - held"

Could anyone please explain this to me? I posted the item to him ffs. Has it taken the £13 off me to cover the £15?

TA!

Gustov · 26 Mar 2016 at 23:00

The claim hasn't been settled yet - it's still between the seller and I. Ebay pick it up tomorrow.

It's just one claim. I sold two items. One for £15 (he claimed) and one for £13 tonight yet I'm in minus.

vanandjuanunited said:
Did you not send it tracked

No, it was a cheap DVD boxset. Sent it 2nd class but got a receipt (not proof of postage)

Guessing this is equivalent to shooting myself in the foot? I have 100% feedback.

Gustov · 26 Mar 2016 at 23:06

Yea, I don't need a sarky response. I am asking what my options are from here.

I'm a tad confused how I'm in the minus yet the case hasn't even gone through ebay yet.

Gustov · 26 Mar 2016 at 23:08

muon said:
Well you have no options.

Provide the refund now and end the case asap to potentially avoid negative feedback.

You know that this is definitely the way Ebay will deal with it?

It currently says the below with regards to the transaction.

"The funds are not available while this transaction is being reviewed by eBay"

Gustov · 26 Mar 2016 at 23:12

scorchisio said:
If you don't send recorded some people use that to their advantage and get a refund even if they receive the item. That's the risk you take too many wrong uns on there. Always send recorded.

Really? What low lifes. Guess I shouldn't expect any different.

Been done here haven't I - yes, I appreciate it's slightly my own fault but on items with a low value I'd rather send 1st / 2nd class and save the buyer a bit of cash.

Unfortunately, this one has screwed me. Just as well I won £50 on England winning tonight :mad:

No chance he is getting a refund. I will lose the £15 and then another £15 on top of that to refund him. Would rather get bad feedback.

Gustov · 26 Mar 2016 at 23:38

.Lethal said:
Sorry but you're jumping to conclusions here, items go missing, it happens.

Whilst it could also be someone tricking you why reach the conclusion that it absolutely has to be a scam? It's your own fault for not getting proof of postage which is free. You could have paid a few pence more and had it signed for additional peace of mind but you didn't.

Apologies, my mistake. I do have proof of postage.I just didn't send it tracked.

With this in mind, will eBay put the money back into my paypal if I send them the proof?

Gustov · 27 Mar 2016 at 17:06

fendi said:
proof of postage is free... always ask for it

People on here are saying that is not good enough though - apparently it has to be tracked.

Gustov · 27 Mar 2016 at 17:13

Five.Stars said:
Of course it has to have proof of delivery. Or what is to stop me sending something to my mate, him claiming he never received it (having already given it back to me) and then me claiming the costs back from Royal Mail? I then have the item and then money from Royal Mail, who actually carried our their service.

Hence the reason for the existence of products that require proof of delivery!

What I'm saying is people on here are saying "proof of postage" is good enough.

As you've stated above, it's not - one needs "proof of delivery" - a signature.

You can all mock and correct me but it's the minority of items on eBay which are listed with the delivery requiring a signature. Most are first class and that's it.

Lesson learnt. I guess i'm lucky it's not more than £15.

EDIT - Wait a second....if he didn't receive it, he wouldn't have signed for it...? Your point still stands about being able to scam the Royal Mail.

With the above in mind, getting a proof of postage is ****** pointless.