Quick turn around by Microsoft

quicksilver said:
my mate sent his Xbox 360 Pro (the old 20gb non-HDMI version) with a RROD which was collected by UPS on 7th December.

9am this morning, doorbell rang.

UPS with an Xbox 360. Not sure if they've simply fixed his or whether they have replaced it yet as he'll open it when he gets back in from work later. I reckon they've replaced with a new version....
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Mine was replaced with the same version but with a July 2009 stamp on the back.
 
Gittins said:
They didn't give you a new one, they just simply give you a repaired one and your old one will be fixed and given to the next person and so on, it would be even quicker but I think they still get sent off to Germany

the rrod warranty only covers two years, maybe they re-cover the warrenty from when you get the exchange xbox
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Not always the case. New ones have been given out rather than refurbs. It varies, New unit, New Motherboard or a refurb.

Also its 3 years RROD not 2, Same with E74 now too

johnerz said:
Could be that we have such poor OS's from microsoft, that we expect the whole service to be poor.

Its amazing that we still buy from a company that is so disliked even hated don't you think?
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And lol. Microsoft are only hated by people who need to get a life.
 
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Streeteh said:
Considering Sony manage to swap straight at the door i wouldn't call it fantastic tbh. I'm not saying it's poor by any means i just don't get why we get the occasional thread going on about how great Microsofts turnaround is when another company manages it in a fraction of the time yet rarely gets a mention.
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Sony swapped my ps3 at the door for a brand new one (letting me keep the hdd of the old) less then 24h after calling them.
 
Streeteh said:
Considering Sony manage to swap straight at the door i wouldn't call it fantastic tbh. I'm not saying it's poor by any means i just don't get why we get the occasional thread going on about how great Microsofts turnaround is when another company manages it in a fraction of the time yet rarely gets a mention.
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what happens if the ps3 is over the 1 year warranty ? i want a ps3 but this whole 1 year warranty thing is putting me off big time I can buy most electrical goods with a 2 year or more warranty even stuff for £20 comes with a longer warranty than sony offer don't get how they can get away with 1 year.

A certain retailer offers an extra 2 years after the 1 year warranty for £42-99 I think I would have to get this if I ever got a ps3.
 
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They got away with it because they offered a continous play option, which was fantastic but idiots decided to abuse it. And it got cancelled. So we're stuck with just a 1 year option now.

I think 1 year is pretty much standard on the most part isnt it? Dont think 2 years is the norm at all. It's the same as the 360 for instance, which is the direct competitor.
 
brakeinup said:
My 360 RROD'd on the 3rd December and was collected for repair on the 4th, with an expectation of seeing it back after Xmas.

I received a new 360 on the 11th December, so a 7 day turn around!

So I am quite pleased with Microsoft seeing as my old 360 was over 3 years old and had been repaired once way over a year ago.

:)
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they have got use to doing repairs on these now, they hope that when the next gen comes out they will be able to cut turn around time to two days :D
 
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