Random crash/reset

Jase

Jase

Jase

Soldato
Joined
19 Oct 2002
Posts
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Location
Pembrokeshire
I'm just trying to work out how to sort out this problem which has just started.

I was playing BF2042 earlier and the PC crashed, think it then went to a blue screen before resetting.
It would then not boot up and the Asus MB startup prompted to fix issue and diagnose. This failed a couple of times but eventually got to windows (10).

The PC now randomly crashes/resets, it quickly pops up with a blue screen with large white text saying something like device has problem (it's on screen for so short of a time I can't read it all before the PC resets).

I tried a Windows system file check and drivers etc but same issue. This can happen at desktop, when downloading a file etc there appears to be no obvious cause.

Any ideas? likely to be hardware or software issue?
 
Full specs inc psu

dxdiag could help perhaps

Any ocing or undervolting?

How was temperatures for gpu and cpu.

Check event viewer and look at the critical section when in summary window, anything reported?
 
SkeeterUK said:
Full specs inc psu

dxdiag could help perhaps

Any ocing or undervolting?

How was temperatures for gpu and cpu.

Check event viewer and look at the critical section when in summary window, anything reported?
Click to expand...

Thanks all, was OK nothing changed for months.

Temps were good and low, no OCing or Undervolting.

I looked under the critical section of the event viewer and the following is there :

Event ID: 41
Source: Kernel-Power
Log: System
Last hour: 0
Last 24 hours: 9
Last 7 Days: 9

No idea what that means though.

PSU is a Corsair platinum
 
Last edited:
www.makeuseof.com

How to Fix a Windows Kernel Power Error in 5 Easy Steps

Does your Windows computer shut down without warning? Here's how you can fix Kernel-Power Event ID 41 and stop Windows from crashing.
www.makeuseof.com www.makeuseof.com

Theres one link i picked at random for things to test for the 41 error, from past experience its often from cpu needing a little bump in volts when trying to oc a system. But can be other issues.
 
in addition to above in the error section I see:

Event ID: 0
Source: OVRServiceLauncher
Log: Application
Last Hour: 1
Last24 Hours: 12
Last 7 Days: 1


Event ID: 2
Source: Kernel-Event Launcher
Log: Microsoft-windows-kernel-event-Tracing/Admin
Last Hour: 2
Last24 Hours: 2110
Last 7 Days: 2110

The latter seems a lot whatever it is ?
 
SkeeterUK said:
www.makeuseof.com

How to Fix a Windows Kernel Power Error in 5 Easy Steps

Does your Windows computer shut down without warning? Here's how you can fix Kernel-Power Event ID 41 and stop Windows from crashing.
www.makeuseof.com www.makeuseof.com

Theres one link i picked at random for things to test for the 41 error, from past experience its often from cpu needing a little bump in volts when trying to oc a system. But can be other issues.
Click to expand...

Cheers I'll look at that, any idea about what I posted above, are they related?
 
SkeeterUK said:
First googled and found this.

Reddit - Dive into anything

www.reddit.com www.reddit.com

Second doesnt seem to be too problematic i think.
Click to expand...

Thanks.

I've now figured out the problem but not the cause.

I found that when when downloading an update it kept crashing/resetting the PC. I thought this may be an issue while writing the the SSD so I manually tried copying some files to my SSD C: sure enough it would start copying and after a second or so the transfer speed would drop suddenly and the PC would reset giving the device error message.

Would I be right in assuming this is an SSD issue and would have to be replaced or could it be something else causing it?

the SSD is a Seagate FireCuda 520, Gen4
 
You can check your SSD by running SMART diagnostic software. Crystal Disk Info comes to mind but SSD manufacturers often have their own tools - Seagate has SeaTools, for instance.
 
Quartz said:
You can check your SSD by running SMART diagnostic software. Crystal Disk Info comes to mind but SSD manufacturers often have their own tools - Seagate has SeaTools, for instance.
Click to expand...

Thanks I ran a couple of drive tests earlier and have just tried SeaTools and they report the drive is OK.

But definitely when I try to copy files to it the PC crashes.
 
Last edited:
Is their a heatsink on the ssd, could it be overheating past about 85c or i think is the limit for m2 drives isnt it?

Do you have a diff drive u can stick windows on to test?


Found this, dunno if it helps.

Edit - Dunno if ur on win 11 but i spotted this, probs not really ur issue but it does state ssd slow issues, bsod, and other bad things, so heres link i doubt its related but u never know.
www.windowslatest.com

KB5025239 is causing major Windows 11 issues for some users

Windows 11 KB5025239, a mandatory security patch, is causing issues for some users. The problems range from File Explorer (explorer.exe) crashes to icons disappearing from the desktop to performance issues and even SSD slowdown. This article is based on user reports received by Windows Latest...
www.windowslatest.com www.windowslatest.com
 
Last edited:
SkeeterUK said:
Is their a heatsink on the ssd, could it be overheating past about 85c or i think is the limit for m2 drives isnt it?

Do you have a diff drive u can stick windows on to test?


Found this, dunno if it helps.

Edit - Dunno if ur on win 11 but i spotted this, probs not really ur issue but it does state ssd slow issues, bsod, and other bad things, so heres link i doubt its related but u never know.
www.windowslatest.com

KB5025239 is causing major Windows 11 issues for some users

Windows 11 KB5025239, a mandatory security patch, is causing issues for some users. The problems range from File Explorer (explorer.exe) crashes to icons disappearing from the desktop to performance issues and even SSD slowdown. This article is based on user reports received by Windows Latest...
www.windowslatest.com www.windowslatest.com
Click to expand...

Thanks so much for the info.

I'm running Windows 10.

The SSD doesn't have a heatsink as such but it has the thermal compound and fits under the cover on the Asus Motherboard. Temps are around 37-41 deg C so that seems OK. Its been in there for a couple of years.
 
Is ur ram stock i.e no expo or xmp profile, or using said options? If the later, try setting to total stock for ram then test again. Just to rule out a ram issue causing file transfer issues.
 
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