RANT ATTACK....BT! :@

shaffaaf27 · 5 Oct 2007 at 15:03

RIGHT!

Happy with Virgin since they were cable and wireless from 9 years ago.

...UNTILL.

July 3rd: My contract (aka my mum's not mine, but it includes her me, my bro and my sis) with the land lord for over 9 years ended. Leaving my homeless.....

August 3rd: Moved into a knewly fitted maisonette with a five year contract :cool:

But virgin dont offer a cable service there.

August 3rd: THERES NO BT LINE INSTALLLED IN THE PROPERTY!

August 3rd: went to my aunts and called up bt. they told us a live line was there.

August 4th: After checking, and re-checking the whole maisonette 3 times there was no socket, but the line has been cut off from the out side. We can see it there hanging.

August 4th: We call up BT, and they tell us they will call us back to send an engineer....cost £124.99

August 5th: we call again as engineer hasnt called. they say he will call today, and take a £50 refundable deposite.

Every ****** day untill today we call them up and the same old crap is given to us about the engineer is going to call us.

WHAT THE FLIP CAN I DO. 3 Months with no phone, government TV (not that its a bad thing) or internet. ( thank god for the net cafe and school)

ARGH

Someone help

shaffaaf27 · 5 Oct 2007 at 15:14

too much hassle.....Virgin were good, what the hell is wrong with BT. my exchange is down the road aswell....

shaffaaf27 · 5 Oct 2007 at 15:21

how would i go around installing it then?

the line is out side, and there are no sockets.

shaffaaf27 · 6 Oct 2007 at 16:08

thanks for the replies.

im going to my aints tomorow and will ask to speak to the chariman. this is really really taking the ****.

shaffaaf27 · 7 Oct 2007 at 13:24

WJA96 said:
You're not going to get put through to the Chairman - certainly not on a Sunday. And if you think about it - not on any other day either.

On the other hand - you can send the CEO an e-mail on email address removed

Be nice - you want him to help you. Explain the bare facts, don't exagerate your distress or anything. Ask him to intercede on your behalf before you have to complain to Ofcom on http://www.ofcom.org.uk/complain/landline/

You shouldn't have to wait more than a week for anything from BT, but try to stay calm and I'm sure it will get resolved.

Thank you very much.

as you said i could get through to him/her, infact i couldnt get through to any one, for 4 hours on the phone! :eek:

i will email the CEO, and hopefully something come of it.

shaffaaf27 · 10 Oct 2007 at 13:47

RESULT

the email worked. he forwarded me to the direction of BT retail, and the director called me on the very sunday, and on monday an engineer was there.