HTC in general.
Useless repair centre is my biggest gripe.
They had my original desire four times for a period of two months out of three.... and still didnt fix the camera.
Volume button stopped working so I sent it back again, they returned the phone unfixed but having fixed a motherboard fault. Fantastic.
Phone went back to them again and they sent it back with rounded off screws and no warranty stickers.
Sent the phone back AGAIN and gave them an earful down the phone. "We're going to upgrade you to a desire hd sir" - woopie......
Desire HD arrives with no battery, and missing both rear covers. The camera lense is fitted unevenly and almost falling out. Another phone call and they want to collect it...AGAIN
Escalations abroad apparently approved a SKU instead of a factory built joke. Happily waiting for my new Sensation to arrive the UPS man brings me...... the same desire hd with the same bits missing.
Furious now they promise to get it right and collect the desire hd.
My sensation arrives two weeks later, with dead pixels, and the signal on it is that god awful I can't make phone calls in places I previously had no problems doing so. Oh certainly says the HTC rep - you need to hold the phone differently thats your problem with the signal......
So now I have a phone that has no signal unless you pince it with two fingers and even then it struggles to get any signal at home or at work.
What do they offer now - Well originally they offered to swap the unit for a new SKU which I agreed to. It apparently had to go back to escalations and NOW because its taken so long for escalations to come back apparently I've had the phone too long and so they won't do a straight swap.
Absolute bunch of cowboys and I'm very tempted to sell this piece of junk they call a smart'phone' to carphonewarehouse and buy myself a simfree iphone.
Sorry for the lack of sense but I typed this as I was thinking it
Useless repair centre is my biggest gripe.
They had my original desire four times for a period of two months out of three.... and still didnt fix the camera.
Volume button stopped working so I sent it back again, they returned the phone unfixed but having fixed a motherboard fault. Fantastic.
Phone went back to them again and they sent it back with rounded off screws and no warranty stickers.
Sent the phone back AGAIN and gave them an earful down the phone. "We're going to upgrade you to a desire hd sir" - woopie......
Desire HD arrives with no battery, and missing both rear covers. The camera lense is fitted unevenly and almost falling out. Another phone call and they want to collect it...AGAIN
Escalations abroad apparently approved a SKU instead of a factory built joke. Happily waiting for my new Sensation to arrive the UPS man brings me...... the same desire hd with the same bits missing.
Furious now they promise to get it right and collect the desire hd.
My sensation arrives two weeks later, with dead pixels, and the signal on it is that god awful I can't make phone calls in places I previously had no problems doing so. Oh certainly says the HTC rep - you need to hold the phone differently thats your problem with the signal......
So now I have a phone that has no signal unless you pince it with two fingers and even then it struggles to get any signal at home or at work.
What do they offer now - Well originally they offered to swap the unit for a new SKU which I agreed to. It apparently had to go back to escalations and NOW because its taken so long for escalations to come back apparently I've had the phone too long and so they won't do a straight swap.
Absolute bunch of cowboys and I'm very tempted to sell this piece of junk they call a smart'phone' to carphonewarehouse and buy myself a simfree iphone.
Sorry for the lack of sense but I typed this as I was thinking it