Razer support / RMA

[5punk3monk3y]

So good it's thread worthy.

Bought the hypersense headset December 21 and last week the plastic bracket above the left headphone fell apart, so I contacted Razer support not thinking it would go anywhere but within an hour I had a response wanting details of the fault, sent images across and was told that it was due to a hardware fault and that they would replace them, que 3 or 4 emails from them all within a day this was last Thursday.

The final email asked for one image of the cord cut with serial number rather them sending them back so sent that on Friday and emailed back stating that in 3 days I would get an update, so today I got the update, the headset had been despatched from HK last Friday and is currently in Stansted with a delivery ETA (damn you bank holiday) this Tuesday AM.

I thought Samsung support was good but this is next level.

 

[BUDFORCE]

So good it's thread worthy.

Bought the hypersense headset December 21 and last week the plastic bracket above the left headphone fell apart, so I contacted Razer support not thinking it would go anywhere but within an hour I had a response wanting details of the fault, sent images across and was told that it was due to a hardware fault and that they would replace them, que 3 or 4 emails from them all within a day this was last Thursday.

The final email asked for one image of the cord cut with serial number rather them sending them back so sent that on Friday and emailed back stating that in 3 days I would get an update, so today I got the update, the headset had been despatched from HK last Friday and is currently in Stansted with a delivery ETA (damn you bank holiday) this Tuesday AM.

I thought Samsung support was good but this is next level.

Yea I went through this with razor not so long ago with a mouse has to cut the cord and show photo evidence of it.

To be fair overall I didn't find it too bad they did promptly send a new mouse.

 

[jrwagh333]

Heard nothing but bad things when it comes to Razer and the RMA of laptops... Maybe it's different in the UK as that was mainly from posters in the USA.

Nice to hear a positive story.

 

[Joxeon]

Yea I went through this with razor not so long ago with a mouse has to cut the cord and show photo evidence of it.

To be fair overall I didn't find it too bad they did promptly send a new mouse.

I had the same with a mouse, all that had come off was the right thumb grip pad.

I would have been happy enough if they had just sent me a new pad to stick on but sent me a whole new mouse and the updated version at that.