Soldato
- Joined
- 14 Mar 2011
- Posts
- 5,443
Hey all,
Trying to troubleshoot a problem but struggling to work out where to go with it at this point... background:
My better half works from home a few days a week... she accesses her machine at work using RDP after connecting to her work's VPN. It's been working absolutely fine for ages. Then a few weeks ago we got sent a new router and since then she is seeing frequent disconnects after any short period of inactivity (e.g. getting up to make a quick cup of tea and returning, so not long). The IT department claim nothing has changed at their end, and all idle-timeout etc. type settings are set fairly permissively (~8 hours). I have been through every settings and advanced-settings page on the router but can't see anything that seems relevant. Router is a Technicolor (I can get the model number later)
So I'm not really expecting a direct solution, more like advice on what tools/techniques I can try to use to get more information about what's happening? I've tried looking in Windows' event log and having her make a note of the times of any disconnects, but there's nothing in any logs I can see that look out of the ordinary... Likewise the Router logs don't show anything obvious either
She says when in use the VPN works perfectly and she has never been disconnected whilst actually working; only when briefly leaving the machine to go to the loo, make a drink, etc.
All suggestions welcome - would be great to get to the bottom of this one!
Trying to troubleshoot a problem but struggling to work out where to go with it at this point... background:
My better half works from home a few days a week... she accesses her machine at work using RDP after connecting to her work's VPN. It's been working absolutely fine for ages. Then a few weeks ago we got sent a new router and since then she is seeing frequent disconnects after any short period of inactivity (e.g. getting up to make a quick cup of tea and returning, so not long). The IT department claim nothing has changed at their end, and all idle-timeout etc. type settings are set fairly permissively (~8 hours). I have been through every settings and advanced-settings page on the router but can't see anything that seems relevant. Router is a Technicolor (I can get the model number later)
So I'm not really expecting a direct solution, more like advice on what tools/techniques I can try to use to get more information about what's happening? I've tried looking in Windows' event log and having her make a note of the times of any disconnects, but there's nothing in any logs I can see that look out of the ordinary... Likewise the Router logs don't show anything obvious either
She says when in use the VPN works perfectly and she has never been disconnected whilst actually working; only when briefly leaving the machine to go to the loo, make a drink, etc.
All suggestions welcome - would be great to get to the bottom of this one!