Realtek HD audio not working

ade555 · 18 May 2019 at 13:51

Hi

Looking for help with the above, for some reason HD Audio have code 10 and no sounds via rear output only works via Nvidia HDMI, tried reinstalling drivers ect. nothing is working, cleared everything DDU is well, motherboard Asus H310 tuf, not sure what happen just out of blue stooped working.

Any suggestion welcome

Thanks

ade555 · 18 May 2019 at 14:52

foster grant said:
As I remember this also was an issue for my own system quite some time ago ( about 5 years ) so I just got myself a cheap sound card at the time ....and have never looked back .

hmm this sounds like driver issue to me been honest, I would prefer to stay away from adding sound card at this moment

ade555 · 18 May 2019 at 16:09

After quick new install of windows still the same so looks like hardware problem?

ade555 · 18 May 2019 at 17:16

Plec said:
Have you you downloaded latest chipset/audio drivers direct etc from Asus etc..

But also have you made sure of the following:

Check the box for 'Disable Front Panel Jack Detection' - it's in the top right folder icon located within Realtek Audio Manager. This will effect both front and rear jacks.

Audio manager no longer there, latest driver direct from asus, bios updated is well, never had this before in my life, when you go in to device manager/ sounds/ only Nvdia HD audio showing up, when I look down the list under system devices I have 2 x High definition Audio controller and on one of them had error 10 (device can not start)

ade555 · 18 May 2019 at 17:49

Also notice PC won't fully shut down, when you click shut down screen goes blank ect. but light and fans still spins, not sure if this have anything to do with this, only way to fully shut down PC is holding power button

ade555 · 18 May 2019 at 18:25

Plec said:
Is this a new problem? - as it could be related to Windows 10 trying to get its updates as you've just reinstalled.

well it could be down to update as it suddently stoped working after restart, but now I reinstalled windows, new drivers ect. what that hell has happened :mad:

, few issues from not shutting down to chrome won't open but other browsers are fine, no sound from rear only via HDMI

ade555 · 18 May 2019 at 19:00

ok will reinstall windows again, just to be sure when looking at drivers on asus website, should just need Lan/chipset/audio?

ade555 · 18 May 2019 at 19:11

Ok new install on way windows 10 1809, will report shortly, I done hundreds if not more windows installs and never had any problems before, will see what happens

ade555 · 18 May 2019 at 19:14

What’s the different from wqhl driver and just simple driver download as ASUS gives couple options

ade555 · 18 May 2019 at 19:26

Just finished install no driver updated yet took a screen pic and you can see High definition audio controller have mark under system devices, I hope you can see it

ade555 · 18 May 2019 at 19:33

Installed new Realtek driver still the same, no audio, pc won’t shut down completely is well. Hmmm what next?

ade555 · 18 May 2019 at 19:45

Plec said:
Chipset drivers, then Realtek?

Yes when I install chipset even monitor won’t go sleep now,

ade555 · 18 May 2019 at 20:15

Plec said:
I should have clarified earlier - is this a brand new build?

Complete spec?

Reboot/ed?..

Did you clear the CMOS after updating the BIOS (a bit old school) - and reapply/check settings?

No no this is well established build, been running fine for at least year until early on today, never had any problems, audio stoped working and I can only think that windows made some update, after that been trying to sort out with 2 fresh windows install, double checked bios and everything looks fine there, on latest bios, is fairly simple board that H310 so you can’t change much, only thing I done now is removed battery from board and trying to reinstall windows again with out any other sata connection, I’m sure it won’t make any difference but worth a try, I think is the board it self but just don’t know what happened

ade555 · 18 May 2019 at 20:17

Oh it worked removing battery from board solved it yeah yeah yeah

ade555 · 19 May 2019 at 10:29

JAYZ303 said:
Always problems with the crappy Realtek audio drivers.

Never had problems with them been honest

ade555 · 19 May 2019 at 18:38

Plec said:
So is it all good, now - even with GPU drivers installed?

Yes all good, not sure what happened very strange but removing battery from mobo sorted, but bios update was done only after the problem a cured.