Give them holy hell, don't speak to the muppets on the phone, go to a supervisor and make a formal complaint,
Get the head office address and the name of the MD and write directly to him/her, don't just take the grief that they are giving as you don't deserve it.
Get the head office address and the name of the MD and write directly to him/her, don't just take the grief that they are giving as you don't deserve it.