Received negative feedback on eBay

G-MAN2004 · 2 Sep 2011 at 16:00

Received my first negative recently out of 135 sales. I sold a phone and in the listing I stated that it was faulty and that the screen had recently been replaced with another one off eBay. Some guy won it and then a week later I get a negative saying "dont bid or buy abything from him. not describe properly".

I sent him a message asking what was wrong with the phone and he replied with...

Idiot said:
whu u ddint mension on list.. i phone is allrady changed screen brother i though faulty means ... i=may be battery is gone now u allready chaged and tried with some one..

Erm, what?

After many messages later, it appears he's mad because the screen was replaced and apparently he didn't know about it, despite it clearly stating it in the listing...

Is there any chance of ever getting the negative removed? I've asked him to change it but he wants £30, the cheeky ****. :mad:

Sigh.

reflux · 2 Sep 2011 at 16:01

Complain to eBay about inappropriate feedback. If you stated clearly in the description that the screen had been replaced, then the feedback he's left is inaccurate and against their feedback policy.

Glaucus · 2 Sep 2011 at 16:03

Just reply to it, saying changed screen is in the listing.

For me as long as the reply is sensible then I don't see it as a negative just a rubbish buyer, especially with that wording.

Srengam · 2 Sep 2011 at 16:03

Yep, you can raise it with ebay somehow, not sure how but I know it's possible to have negative feedback removed if ebay believe it's been inappropriately given.

PhillyDee · 2 Sep 2011 at 16:03

Mention Feedback extortion. They will read the messages and decide. As long as it was described in the listing, and they have said they never read it, you should be fine.

Glaucus · 2 Sep 2011 at 16:05

Report it here.

http://ocs.ebay.co.uk:80/ws/eBayISA...&exp=&ContactUs=&instruction=&rcode=FB%P10049

As above say about the extortion and that it was in the listing anyway. Try and include the extortion emails. Due to that email, I think you have a good chance, without that email almost zero chance.

the_r_sole · 2 Sep 2011 at 16:06

they will find a way around it to not bother removing the negative - seems to be the ebay way! just wait for the dispute to kick off and your money getting taken back...

shoes · 2 Sep 2011 at 16:07

How far away does he live? Offer to drop the 30 quid round personally...

Adam · 2 Sep 2011 at 16:08

You can't remove it unless you agree with him to do so. Your only other option is if he gets banned then the negative feedback will vanish.

I had a non-paying bidder who won an item of mine who I left negative feedback. He then bought another one of my items, paid for it just to leave me negative feedback in return.

pingwing · 2 Sep 2011 at 16:09

shoes said:
How far away does he live? Offer to drop the 30 quid round personally...

Poo in his letter box?

NeverWinter · 2 Sep 2011 at 16:10

If I was eBay I'd remove it just for clearly being jibberish.

phil-k · 2 Sep 2011 at 16:12

Probably can't read, ceretainly can't write, they just looked at the picture

loltim · 2 Sep 2011 at 16:14

phil-k said:
Probably can't read, ceretainly can't write, they just looked at the picture

Indeed. it's unfair for this sort of numbskull to ruin your ebay rep.

the_r_sole · 2 Sep 2011 at 16:19

phil-k said:
Probably can't read, ceretainly can't write, they just looked at the picture

Vonhelmet · 2 Sep 2011 at 16:20

Don't sweat it. Your feedback percentage is only calculated on feedback in the past 6 months, so it'll drop off soon enough. Leave a response explaining what happened, and any buyer with half a brain will see that it wasn't your fault. 1 transaction isn't going to kill any chance of you selling more stuff.

G-MAN2004 · 2 Sep 2011 at 16:21

Thanks all

, just sent them a message explaining everything and the fact he's trying to get money out of me. Hopefully this gets sorted!

PhillyDee · 2 Sep 2011 at 16:24

The reply you leave to negatives says more than the feedback itself. Especially when it is gibberish! As for the feedback percentage, it drops off after 12 months. Thats how long it is visible for.

eBay can and will remove negatives, they DO have the power, no matter what the CS reps tell you.

shoes · 2 Sep 2011 at 16:26

Adam said:
You can't remove it unless you agree with him to do so. Your only other option is if he gets banned then the negative feedback will vanish.

I had a non-paying bidder who won an item of mine who I left negative feedback. He then bought another one of my items, paid for it just to leave me negative feedback in return.

That's quite sad. I do hope he felt like he had won in the end!

HAz · 2 Sep 2011 at 16:31

G-MAN2004 said:
Received my first negative recently out of 135 sales. I sold a phone and in the listing I stated that it was faulty and that the screen had recently been replaced with another one off eBay. Some guy won it and then a week later I get a negative saying "dont bid or buy abything from him. not describe properly".

I sent him a message asking what was wrong with the phone and he replied with...

Erm, what?

After many messages later, it appears he's mad because the screen was replaced and apparently he didn't know about it, despite it clearly stating it in the listing...

Is there any chance of ever getting the negative removed? I've asked him to change it but he wants £30, the cheeky ****.

Sigh.

Had the same thing happened to me, and what really annoyed me was he emailed me after he won asking if I could post it to him asap as he was going away on a long train journey, so I posted it that day first class recorded.

What a ****! some people can be, i even asked him why he gave me a negative and to change it but he didnt reply.

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=hazlad24&ftab=AllFeedback

Cosimo · 2 Sep 2011 at 16:34

phil-k said:
Probably can't read, ceretainly can't write, they just looked at the picture

So that's how you do it.