Man of Honour
- Joined
- 12 Jul 2005
- Posts
- 21,203
- Location
- Aberlour, NE Scotland
I ordered a bag of Scrumbles cat food and got dog food instead. Tried their chat and it shut me down after telling me it was non-returnable so phoned them up and spoke to a nice lady who promptly got it sorted and re-ordered the correct item which I got next day. She said to keep the dog food as it wasn't returnable and advised me to read seller reviews to make sure they deliver on their promises to which I replied that it was sold by and dispatched by Amazon. The phone line went quiet for a bit then she apologised for the incorrect item and to wish me a pleasant day.