Associate
- Joined
- 22 Dec 2012
- Posts
- 307
- Location
- Durham, UK
Sorry, don't want to take the thread off topic but can I ask a couple of quick questions regarding bespoke as I keep seeing it mentioned?
1. Whats the situation with returns, are they a decent retailer to deal with or do they use 3rd part retailers for different goods? With a mobile phone for example its good to know you're not going to have issues with faulty devices.
2. Do I need a Barclaycard? I'm guessing not but with the Barclays branding I wondered if its just for their customers.
Returns and Warranty are handled with the company supplying the goods, in my case its Fireworks Direct, Barclaycard/Bespoke being the middleman. Would recommend using a Visa Credit Card or similar to make purchase to give you extra insurance on the purchase. The Sales of Goods Act will also give you protection should anything go wrong, Trust pilot and others seem to review Bespoke very well no more problems than any other online retailer.
You will also have any standard warranty with Motorola. My Z2 when it failed contacted Mobiles phones direct who I purchased it from told me to go to Sony after 28 days. The Rma with Sony was flawless and my phone was replaced within 7 days. Would expect similar service from Motorola should I need it.
Once mine gets delivered will update how it all went.