Refused warranty or repair on my Razer mouse!

Potty27 · 28 Jul 2013 at 01:36

Love my Razer mice, but from what I've heard their RMA is hopeless...

IronWarrior · 28 Jul 2013 at 03:40

Yes, Razer customer service is pretty poor.

I could do with a replacement Mini USB to USB cable for my Razor Mamba but they wouldn't help me with it, even offered to pay for it and the shipping.

Krisali · 28 Jul 2013 at 04:44

Rofflay said:
Hi all im just wondering has anyone else had problems like i have? Im using a well known retailer in the UK (the tax avoiding folk) And my deathadder broke 1 month before the end of my warranty.

So i emailed razer about my £54 mouse and got the following response:

I contact my retailer and get:

So 2 years warranty, item was a spare up until christmas it was opened and in 4 months the side button came to peices.Apparantly no one wants to deal with this issue.Personally i think Razer are complete junk every razer mouse i bought lasts at most.... 1 year!

This is a major issue with the Razer Deathadder. The side button kept breaking on mine, think I returned around 6 of them to said tax avoiding rainforest. Rather naughtily I just bought a new one when it broke and returned the broken one to avoid any warranty hassle. Serves them right for not paying corporation tax!

After all the issues with Razer mice I will not buy another product from them. Overpriced, crappy build quality and flashing lights dont make a good product. I now have a Roccat Kone which seems ok, the build quality isn't fantastic but it hasn't broken yet.

Rofflay · 29 Jul 2013 at 21:57

Well i got offered a refund on the phone from a great bloke and decided to post it off for the refund.I was in email contact with a manager who gave me the round around and after one last email telling him i would never be there again i got issued with a new one in the post by him attached to the same order no as the mouse ive sent them back for a refund.

So now i have to make sure im there to refuse delivery and go through all this hassle.Honestly OCUK all the way now on razer for me.I hope they get the DA 2013 in stock soon or at a slightly lower price.