Rejecting a car questions

[tom_e]

They want £500 for 800 miles?

If it was a reasonable amount, say < £50 then I'd be tempted to agree just for the sake of a quick resolution, but 60p/mile?

The polite version of my response would be "haha, good one, see you in court" (the not so polite one would be 2 words, second one "off").

Edit: actually no, £500 sounds reasonable, they can take that off what they owe you for:

A) The extra it's been costing you to charge
B) Your time resolving this, £200/day or part thereof seems reasonable

Even worse, they want £500 for 500 miles. They generously give you 250 miles for free.

I said to the wife if he'd sorted this last week when I started chasing him with 400 miles less on the car I'd have probably just said fine to get rid of it.

The sad thing is how many people just roll over and go "ok just let me give you your broken car back while you enter me without lube".

 

[Jono8]

Imagine a dealer's reaction when you wanted £500 off their car because it had 800 miles more than another one. They would tell you "it doesn't work like that" or some other ********...

"800 miles is nothing mate. Wouldn't make a difference to the value"

 

[GravyMonster]

I'd imagine it's more for the additional owner that'll show up on the car's history and would have more of an effect on the price, but that's not to justify their BS in any way.

 

[jpaul]

Thought rejection worked on principal that if you had given them a chance to fix it which you seem to had done you have to let them execute that,
unless you can show that their chance to fix was being negotiated and they came back with an unacceptable timeline;
if it is the latter put that clearly in an email, and say the car is no longer being used, sat outside my premises and waiting for you to collect.

Can charge for use - I'd propose to them cost per mile from fleetnews and subtract the cost of the charging you made ie 30p/mile e: ie £250

 

[tom_e]

So after me quoting the relevant sections of the CRA showing deductions cannot be made until we move to final right to reject after 30 days.

He's just responded with "milage is excessive, my previous offer still stands".

 

[Bear]

So after me quoting the relevant sections of the CRA showing deductions cannot be made until we move to final right to reject after 30 days.

He's just responded with "milage is excessive, my previous offer still stands".

How on earth is 800 miles excessive, that sort of mileage wont devalue the car, its not like you did 8000 the cheeky ****.

 

[JonRGV250]

An extra owner on the log book will though, not that it’s the OP’s problem.

 

[tom_e]

I really want to stop off on my way home from work and just shake him , he's hell bent on the fact their terms say they can so they can.

 

[Kenai]

So after me quoting the relevant sections of the CRA showing deductions cannot be made until we move to final right to reject after 30 days.

He's just responded with "milage is excessive, my previous offer still stands".

I really want to stop off on my way home from work and just shake him , he's hell bent on the fact their terms say they can so they can.

I think the response needs to be short and simple and don't fall into the trap of arguing about what is or isn't excessive - he's hoping to drag you into an irrelevant argument.

Your legal right is to reject the vehicle within 30 days for a full refund, no ifs, no buts, no terms, no conditions and that is what you expect to happen.

(Edit - as an aside, when you return, please aim to return it with an almost fully depleted battery so that they can't do anything with it because it won't AC charge and them not be close enough to a DC charger )

 

[BUDFORCE]

I think the response needs to be short and simple and don't fall into the trap of arguing

Exactly this.

 

[Haggisman]

I think the response needs to be short and simple and don't fall into the trap of arguing about what is or isn't excessive - he's hoping to drag you into an irrelevant argument.

Your legal right is to reject the vehicle within 30 days for a full refund, no ifs, no buts, no terms, no conditions and that is what you expect to happen.

(Edit - as an aside, when you return, please aim to return it with an almost fully depleted battery so that they can't do anything with it because it won't AC charge and them not be close enough to a DC charger )

Absolutely.

"I'm formally rejecting the vehicle <regno> for a full refund which is within my rights under X,Y & Z. I will be returning the vehicle on <date>/the vehicle will be available for collection from <location> as of <date> (delete as appropriate). I expect a full refund to be issued to me within 14 days of <date of return>. I do not agree to any deductions, and will start legal action and/or section 75 process (delete as you see fit) if any such deductions are made."

If he tries to argue, just repeat the above.

 

[MOOGLEYS]

Raise a claim with your credit card company let them deal with the garage. Explain to them that you are returning the car for a full refund as per your consumer rights.

You can download template rejection letters from citizens advice website or Martin Lewis site used to have them too.

 

[Armageus]

Absolutely.

"I'm formally rejecting the vehicle <regno> for a full refund which is within my rights under X,Y & Z. I will be returning the vehicle on <date>/the vehicle will be available for collection from <location> as of <date> (delete as appropriate). I expect a full refund to be issued to me within 14 days of <date of return>. I do not agree to any deductions, and will start legal action and/or section 75 process (delete as you see fit) if any such deductions are made."

If he tries to argue, just repeat the above.

Exactly this, your consumer rights trump whatever internal terms or policies they think they can enforce.

 

[tom_e]

Email trail has been forwarded to the dealer principal along with my request that I want to return the car as per my legal rights and it's sat parked up waiting for them.

 

[ICDP]

Email trail has been forwarded to the dealer principal along with my request that I want to return the car as per my legal rights and it's sat parked up waiting for them.

You should also be prepared to reply to any “excessive mileage” claims by pointing to when you were first in contact regarding the fault. Put it back on them that any “so called” excess mileage was due to their total lack of response within reasonable timescales. That regardless of these claims they don’t apply under the CRA 2015 as you are within your 30 day period and the car is not as described/fit for purpose and the offer of repair is not within a reasonable timeframe.

Once refunded in full remind them

- You ignored my issue for X days
- Your manager refused to respond to my direct phone calls and emails
- That this level of customer support is atrocious and if indicative of their service, then they need a more competent manager.
- That they threatened you with false and unlawful claims of deductions for excess mileage and this is contrary to the CRA 2015.

Make sure they know their poor service and response is noted and will be shared with poor reviews.

 

[tom_e]

You should also be prepared to reply to any “excessive mileage” claims by pointing to when you were first in contact regarding the fault. Put it back on them that any “so called” excess mileage was due to their total lack of response within reasonable timescales. That regardless of these claims they don’t apply under the CRA 2015 as you are within your 30 day period and the car is not as described/fit for purpose and the offer of repair is not within a reasonable timeframe.

Once refunded in full remind them

- You ignored my issue for X days
- Your manager refused to respond to my direct phone calls and emails
- That this level of customer support is atrocious and if indicative of their service, then they need a more competent manager.
- That they threatened you with false and unlawful claims of deductions for excess mileage and this is contrary to the CRA 2015.

Make sure they know their poor service and response is noted and will be shared with poor reviews.

One of the first things I mentioned in my back and forth with the sales manager and I've also pointed out in my email to the dealer principal was exactly that in terms of if you'd actually spoken to me I'd have made other arrangements and this wouldn't even be an argument about mileage and also it was this complete lack of communication that made my decision to reject rather than allow them to get it fixed.

Reviews will be plentiful and factual because I don't feel like this even needs compo face embellishment to fluff up how badly it's been handled.

 

[tom_e]

An extra owner on the log book will though, not that it’s the OP’s problem.

That's the strange thing, they give 250 miles/14 days grace so it's not even the extra owner they seem to be bothered about it is simply the mileage.

 

[ICDP]

That's the strange thing, they give 250 miles/14 days grace so it's not even the extra owner they seem to be bothered about it is simply the mileage.

When I bought a used Cupra Born recently the dealer gave me 14 days where I could change my mind and take any other car on his lot of a similar value.

So the extra owner must not be as big a hit as people assume.

The dealer also told me I had 30 days to reject hassle free if it developed a problem they could not fix.

These little exchanges go a long way to help reassure a customer during an expensive purchase and makes them far more likely to be a repeat customer.

 

[JonRGV250]

They would have done a change of keeper immediately online, and it can devalue the vehicle, and certainly more than a few hundred miles.
I had to return a 22 plate Yaris I got my mother and after proving the dealer had lied to me twice after failing to fix the faults, they then picked the car up and refunded the money.
God knows why you’re having such a hard time, other than they’re just being awkward and petty, or the sales manager doesn’t want to lose his sales/finance commission (which is what happens when a car is returned).

 

[tom_e]

or the sales manager doesn’t want to lose his sales/finance commission (which is what happens when a car is returned).

I spoke to a friend about it who used to work for Volvo and this is exactly what he said, the only reason he could think of the guy being so difficult is because he needs to massage his numbers.