Remote access

Admiral Huddy · 1 May 2008 at 12:29

What is the quickest, easiest, safest way of connecting to a clients PC in order to provide remote support?

Tried TightVNC but it's a bit messy tbh

Clients have both XP and Vista.

Dark_Angel · 1 May 2008 at 12:38

Not sure how helpful this is, but you COULD try using gotomeeting.

It allows the other person to give you desktop access. It even allows them to use your computer to RDP.

Its al 128 bit secured, and allows tons of people in a meeting. A 30 day free trial awaits you to.

Only tried it a tiny bit, so can't really say much more than it seems to be nice.

Sone · 1 May 2008 at 12:48

single click VNC?

GWillow · 1 May 2008 at 13:05

logmein?

bledd · 1 May 2008 at 13:15

logmein rocks for things like this

if it's your own pc, then hamachi & remote desktop is the best way, for a client pc, logmein is awesome, they login to the website, download the client, install and you're off

Admiral Huddy · 1 May 2008 at 14:37

ok so has anyone used logmein?

What does the client need to do for me to get in?

LeperousDust · 1 May 2008 at 15:06

Windows remote assistance? Its all built in and probably already running...

Sone · 1 May 2008 at 15:20

LeperousDust said:
Windows remote assistance? Its all built in and probably already running...

the is a GPO you can set to allow incoming remote assistance.

Admiral Huddy · 1 May 2008 at 15:30

LeperousDust said:
Windows remote assistance? Its all built in and probably already running...

Have to admit, I forgot about RA so will look into this now.

Admiral Huddy · 1 May 2008 at 15:56

RA on vista is ruled out

http://windowshelp.microsoft.com/Wi...fbec-7a97-4788-9d54-86f174a95f841033.mspx#EBC

You cannot use Remote Desktop Connection to connect to computers running Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Basic N, or Windows Vista Home Premium. You can, however, connect from those editions of Windows Vista to computers running other versions of Windows.
You cannot use Remote Desktop Connection to connect to computers running Windows XP Home Edition.

Baz · 1 May 2008 at 16:14

Admiral Huddy said:
ok so has anyone used logmein?

What does the client need to do for me to get in?

Nothing, they just visit a webpage and enter a code that you give them, the applet then installs and runs automatically each time.

madman045 · 1 May 2008 at 16:26

It's all down to cost at the end of the day, for personal use, I highly recommend Teamviewer, fast, no install if you dont want to and the beta mac client works a treat too

http://www.teamviewer.com

LeperousDust · 1 May 2008 at 17:24

Huddy, after just testing out logmein i'm very impressed use this

It's going on my mums laptop now, and another i'm fixing up so i dont have to keep picking it up from her (doing my head in over small things that i could do remotely now).

CrimsonAvenger · 1 May 2008 at 17:27

another vote for logmein here.

EvilFranky · 1 May 2008 at 17:31

Logmein for me aswell!

Simmy · 1 May 2008 at 17:38

Sone said:
single click VNC?

Seconded. I've tried both singleclick and logmein and most of my client find singleclick the easiest.

Admiral Huddy · 2 May 2008 at 09:48

LeperousDust said:
Huddy, after just testing out logmein i'm very impressed use this

It's going on my mums laptop now, and another i'm fixing up so i dont have to keep picking it up from her (doing my head in over small things that i could do remotely now).

ok I gave logmein a try and works.

However, at the client end, there doesn't appear to be a logoff. I want the client to feel safe so there only connects when he or she wants to. The way it seems as liong as the logmein icon is active on the client, I can get in. Some clients won't be happy with that.

EvilFranky · 2 May 2008 at 10:52

Logmein Rescue, but I think it costs 500 quid a year.

LeperousDust · 2 May 2008 at 12:59

Admiral Huddy said:
ok I gave logmein a try and works.

However, at the client end, there doesn't appear to be a logoff. I want the client to feel safe so there only connects when he or she wants to. The way it seems as liong as the logmein icon is active on the client, I can get in. Some clients won't be happy with that.

Yeah that makes sense, its probably not totally aimed at the client area, well then i haven't used it but the other one mentioned in here single click sounds perfect

paradigm · 2 May 2008 at 13:09

Admiral Huddy said:
RA on vista is ruled out

http://windowshelp.microsoft.com/Wi...fbec-7a97-4788-9d54-86f174a95f841033.mspx#EBC

Thats RDP/Terminal Services, NOT RA.