Remote Help

MuGeN · 30 Jul 2009 at 15:44

Hi guys,

what is the quickest way for me to help someone out with me being on a mac and them on a windows machine (they're not sure which version)

they're completely un-savvy so i need a method which requires absolute minimum input from then to give me access, is there any quick way which simply requires them to press "allow" or something?

dl763 · 30 Jul 2009 at 15:53

Logmein?

Kriist · 30 Jul 2009 at 16:33

VNC? Doesnt mac have a built in VNC like linux? (*points at self* NOT LINUX EXPERT)

MuGeN · 30 Jul 2009 at 16:48

logmein would require him to download and install the free client i think, and i think VNC would require port forwarding?

seriously guys, he is completely out at sea when it comes to computers, i had to explain copy and paste!

Kriist · 30 Jul 2009 at 16:53

yea ofc VNC would require port forwarding, you take that as a given.

Oh dear, should he even be allowed to own a computer if you cant copy and paste, the most basic actions implemented ^^

Just guide him through navigating to logmein (i use teamveiwer which imo is miles better), and guide him through the install over the phone or something.

Gaz1988 · 30 Jul 2009 at 16:53

I doubt there is anything which wont require him to install/configure something or other in order for you to gain access to his pc.

MuGeN · 30 Jul 2009 at 17:16

yeah fair enough, i'll hand-hold him through getting logmein installed *deep breaths*

cheers guys