Remote Help

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Joined
21 Oct 2008
Posts
1,679
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Mooching... in your house
Hi guys,

what is the quickest way for me to help someone out with me being on a mac and them on a windows machine (they're not sure which version)

they're completely un-savvy so i need a method which requires absolute minimum input from then to give me access, is there any quick way which simply requires them to press "allow" or something?
 
logmein would require him to download and install the free client i think, and i think VNC would require port forwarding?

seriously guys, he is completely out at sea when it comes to computers, i had to explain copy and paste!
 
yea ofc VNC would require port forwarding, you take that as a given.

Oh dear, should he even be allowed to own a computer if you cant copy and paste, the most basic actions implemented ^^

Just guide him through navigating to logmein (i use teamveiwer which imo is miles better), and guide him through the install over the phone or something.
 
I doubt there is anything which wont require him to install/configure something or other in order for you to gain access to his pc.
 
yeah fair enough, i'll hand-hold him through getting logmein installed *deep breaths*

cheers guys :)
 
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