Remote working (PDAs) AD and Passwords

Relentless81

Relentless81

Relentless81

Soldato
Joined
18 May 2010
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Wondering how people get around this?

Mobile workers with PDAs only, no other network access
PDAs connect to an Exchange account
Password expiary is every 3 months in AD

Resetting the passwords is causing a lot of issues, IE a lot of calls into the Helpdesk the users are not IT literate and are not office staff, we want to reduce the amount of calls coming in regarding password resets for mobile workers

Audit requirements mean the password cannot be generic and still has to be reset every three months which screws my idea of an OU in AD for the Mobile Workers with a specific Group Policy to allow the passwords to never expire and a secure location for a collection of the user password

Any ideas please?
 
Sorry no, when the current password expires they have to call in to get it reset and enter the new password to gain access to email. This is what is causing the issue but I cant see a way around it.
 
Why don't you go in to AD, right click their account --> properties --> account tab --> tick password never expires box.
 
No worries, I thought the same when discussing with my manager, then went onto the custom OU idea but everytime I get shot down by audit requirments

Someone must have a solution rather than resetting on an adhoc basis though but curently it escapes me
 
This is the issue with using a mobile device with an authentication system that wasn't specifically designed to work with mobile devices!

Can't see a way round that if im honest. Surely the mobile workers come back to site from time to time? They could change their passwords manually from a PC.
 
What about a .asp web page or something that they have to navigate to, to change their password before it expires?
 
Steve_bullockuk said:
This is the issue with using a mobile device with an authentication system that wasn't specifically designed to work with mobile devices!

Can't see a way round that if im honest. Surely the mobile workers come back to site from time to time? They could change their passwords manually from a PC.
Click to expand...

Exactly but no unfortunately not all of them visit the head office

Tingle said:
What about a .asp web page or something that they have to navigate to, to change their password before it expires?
Click to expand...

That is potentially a good idea but dev time would be involved but I'll mention it and see if its possible

Thanks
 
Relentless81 said:
That is potentially a good idea but dev time would be involved but I'll mention it and see if its possible
Click to expand...

You can probably find a script from Google within no time, to do the job :p
If you do implement this, you could also go about setting up e-mail reminders, which will be sent out to the employees reminding them to change their password, and sending the reset link along with it.
 
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Put in a self service password reset system like SSRPM - best money our dept ever spent. Whilst it wont let them reset their password on the device (yet) it will let them reset it on a computer on the domain so they dont have to visit you every 30 days etc
 
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