Repairs

Matt

Matt

Matt

Soldato
Joined
18 Oct 2002
Posts
5,661
Location
Ledbury
My MacBook is not a happy little machine. The keyboard has serious issues to say the least! u has totally broken, and other keys randomly stop and start working, as does the trackpad. Then today the internal fan completely stopped working!

I am going to go over to Bristol (i am in Cardiff) and see what they say. Does anyone have any experience of Apple repairs? Not having the machine will really cause me problems, so i would rather it didnt take weeks!
 
just imagine what would happen if you dropped it downstairs and your lovely house insurers sent you a new one!!!!;)
 
Theres an apple reseller in cardiff, so not really any need to go over to bristol? Fairly sure resellers can deal with warranty work too.
 
Hutch said:
Theres an apple reseller in cardiff, so not really any need to go over to bristol? Fairly sure resellers can deal with warranty work too.
Click to expand...

I am going to try them again in the morning, but they quoted me over 2 weeks to fix the keyboard alone!
 
You may be surprised, when I had to have my keypad replaced a few months ago it was completed in 2 days.
 
There's a place called Flame Ltd. who are an authorised Apple repair specialist, they're located just outside of Watford (bit far for you to commute I imagine though!)
 
Just a quick question...

This MacBook is now 2.5yrs old, but was bought through the Higher Education store. Will i actually have warranty?

When i do the checker on the site it says:
'Our records indicate that your product is covered under a custom contract. For more information about your coverage, please contact us. '
so i am a bit confused!
 
Yeah you will have warranty for 3 years. That checker only ever shows one year for everyone. Make sure you remind them it is covered under the 3 year extended warranty.
 
That's strange, when I entered my serial number on there for my MacBook, it said that I'm covered until 2010.
 
I just phoned the Apple support place for education (0845 378 0006) and i have 7 months left. Hopefully they will sort this machine out and give it some new parts :)
 
This morning it wouldn't even turn on!

It looks as though most of the machine will need replacing... so we shall see how they get on with that! :)
 
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