Requesting advice on returning electrical goods

[Vanquish-Storm]

The only reason why JL still exists is because of their return and warranty policies. Otherwise we all have internet and there would be absolutely no reason to go to JL ever. The first sales assistant was basically an untrained so-and-so.

You can buy anything online. Why do we still have high street shops?

How was the “first sales assistant” untrained? They did not write the t&cs theynjust follow them.

 

[Rexxar]

When I buy stuff from JL I ask to make sure I can return it. I know technically they say unused but it must be a fairly lose definition as they won't let you return unused in ear head phones for instance for hygiene reasons.

I was once thinking of returning a telly because the picture was a bit cloudy and not as good as I'd hoped, they said I'd used the telly to find out the picture was cloudy so couldn't return it. Yet if in had said I had opened the box and then changed my mind that would have been fine.
Doesn't do their reputation any good.

I Bought some BOSE In-Ears and when I bought them, the salesman told me "if you don't get on with them, just bring them back and say they are faulty, BOSE will foot the bill and you'll get a refund" . I was dubious as this is essentially fraud but never needed to take them back, still, shows how flexible their policy could be when pushed I guess.

 

[jon86]

I was dubious as this is essentially fraud but never needed to take them back, still, shows how flexible their policy could be when pushed I guess.

“How flexible their policy could be" = "How ready some of their staff are to commit fraud on your behalf".