Restocking fee when returning goods?

OP - did you pay by credit card? If so, one option would be to have the transaction reversed and the CC company will then conduct an investigation, which will include examining the CCR. The end result will be they side in your favour. However, as you have now accepted delivery of the goods, you will need to pay to have them returned.

The above may also be true for payment by debit card.

There is no need to go to trading standards or to initiate court proceedings. If the retailer wishes to take you to court, they would be foolish to do so, given they are in breach of the CCR.
 
returning to an earlier point - can the company, not just claim the contract was created on the basis it was a business purchase, declare that is the only type of contract they have, and that, with the verbally accepted terms including the re-stocking fee, it was your error to have considered it otherwise, especially if the (yet unseen ?) overleaf of the contract is consistent with that.

What have they provided to confirm that there is not this base level mis-communication ?
 
fezster said:
OP - did you pay by credit card? If so, one option would be to have the transaction reversed and the CC company will then conduct an investigation, which will include examining the CCR. The end result will be they side in your favour. However, as you have now accepted delivery of the goods, you will need to pay to have them returned.

The above may also be true for payment by debit card.

There is no need to go to trading standards or to initiate court proceedings. If the retailer wishes to take you to court, they would be foolish to do so, given they are in breach of the CCR.
Click to expand...
We haven’t taken delivery. The retailer took delivery from their supplier but we haven’t collected from them.

I have no desire to go down the legal route despite CA telling me we should, and as another poster advised, to protect other consumers who fall into the same trap.
 
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Worth reading this blog post:

https://www.bluehoop.co.uk/uk-laws-selling-online-business-business/

Whilst this does seem unfair on the business you are buying from, this is the cost of doing business. Most retailers have priced in the cost of a %age of returns (and if they haven't, then they should have). The retailer who sold to you would have added a margin onto the product and this margin is usually disproportionately higher when selling to consumers. For that profit, they are taking on certain responsibilities, and consumer law is one of them. If they're not happy with the rights given to consumers, they could simply not sell to them and/or add on a bigger margin. But for, them to try and shirk off those responsibilities by not adhering to the law is simply wrong.
 
Update. Full refund received. I sent an email saying I would be referring them to Trading Standards via CA. Two days later they replied with the offer.

Their response was timely. I was going to refer it before leaving the office at the end of that day.
 
Well done dude. Always good to see consumers standing up for their rights.

God help us when we leave the EU and the consumer benefits it brings.
 
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