Retailer Return

Amraam

Amraam

Amraam

Soldato
Joined
5 Jan 2009
Posts
4,771
Just after some advice. Bought keyboard yesterday, a K70 mechanical (none RGB). I didn't realise until after opening and unpacking the product that it was not supported by the programming software - only the RGB version is.

The description of the product is quite misleading, but not false, in that it says "Per key backlighting for virtually unlimited gaming customization". This to me infers that the software will be used to create csutomisation for each game using profiles, but in fact, it's just a single button to turn on or off individual key lighting.

Do I have a case for a refund or credit note, given their returns policy?

Quote taken from their policy page.

An unwanted product can be returned within 21 days of delivery as long as it's still in original, unopened packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

You cannot return unwanted items after 21 days of purchase, nor can you return items that have been used.
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I realise this is mainly a case of 'change of mind', so before the attacks start, I'm merely asking if the law allows me the right for a refund, or if I'm stuck with it? I'm not stating "I'm right, you're wrong - give me back my money!".
 
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Is the packaging still in good order?

If so - take it back to them and ask for a refund. Tell them you got another one as a late christmas present and need to return this one you bought yourself.
 
.Lethal said:
PC Word
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Fixed :D

booyaka said:
Is the packaging still in good order?

If so - take it back to them and ask for a refund. Tell them you got another one as a late christmas present and need to return this one you bought yourself.
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Yeah, it's back as it was, but it's not hard to tell it's opened with the seal being broken. Funnily enough, when I bought it last night, I fibbed and said it was for a gift, so I have a gift receipt as well as a normal receipt. I'd be happy with a credit note if the nearest store the with the RGB version wasn't 65 miles away...
 
I used to work for **a shop** years ago, I would return it no worries if you wanted credit or exchange.

As for the law, if it doesn't do something you want it to do rather than something it says it can do then its change of mind and you wouldn't have the right to a refund.
 
Go in to the store with proof of purchase. Say item was not as described on the box. Ask for refund.
 
Shimmyhill said:
I used to work for (Too Close To A Competitor Name) years ago, I would return it no worries if you wanted credit or exchange.

As for the law, if it doesn't do something you want it to do rather than something it says it can do then its change of mind and you wouldn't have the right to a refund.
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Edit your post mate.
 
Tummy said:
Go in to the store with proof of purchase. Say item was not as described on the box. Ask for refund.
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Trouble is, it is. I just (and my mistake here) assumed it would be via the software - I just assumed the only difference between the RGB and none RGB was, well, RGB... A fair assumption to make no? The fine print is basically that they can claim it has customisable backlighting due to the programming button on the keyboard itself.

So as said here, it looks like I'm SOL:
Shimmyhill said:
I used to work for <shop> years ago, I would return it no worries if you wanted credit or exchange.

As for the law, if it doesn't do something you want it to do rather than something it says it can do then its change of mind and you wouldn't have the right to a refund.
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Unless I ask them to give me a credit note, and order the RGB version in for me and I pay the difference?
 
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No retailer is going to care at all. Just take it back, say it doesn't do what the box says, walk out with a refund.
 
Amraam said:
Trouble is, it is. I just (and my mistake here) assumed it would be via the software - I just assumed the only difference between the RGB and none RGB was, well, RGB... A fair assumption to make no? The fine print is basically that they can claim it has customisable backlighting due to the programming button on the keyboard itself.
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No, just explain that there was a misunderstanding and the item was not as expected.

You should not need to give a reason, as you're within your rights to return an item?
 
Way i see it, the item is as described and this is a change of mind. Get store credit or an exchange if they wont give a refund. You are not entitled to a refund but it will usually be given.

Get a Phillips Airfryer

Tummy said:
You should not need to give a reason, as you're within your rights to return an item?
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A return for credit or exchange but since the product is not in the state it was sold (i assume the plastic wrap has been removed), he is not entitled to a refund. I doubt they will refuse him one though. you are right on not needing excuses, all that needs to be said is 'I would like to return the item, it is in working order and bought x days ago'.
 
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Avenged7Fold said:
Way i see it, the item is as described and this is a change of mind. Get store credit or an exchange if they wont give a refund. You are not entitled to a refund but it will usually be given.

Get a Phillips Airfryer



A return for credit or exchange but since the product is not in the state it was sold (i assume the plastic wrap has been removed), he is not entitled to a refund. I doubt they will refuse him one though. you are right on not needing excuses, all that needs to be said is 'I would like to return the item, it is in working order and bought x days ago'.
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Despite their site policy saying no returns for opened goods?
 
Yes despite that. I use to work in authorising tech RMA and returns for a company. This sort of thing is down to the discretion of the individual authorising it and will end up on the shelf despite not having the plastic wrap.
 
How badly do people rip the packaging apart so that they're unable to just slide it back into the bag and place it back inside the box? They aren't going to care, just wrap it all back up well and ask for a refund it doesn't do what it appears to say on the box.

You've basically got two choices....

*Take it back and ask for refund
*Put up with it and keep the damn thing.

Might as well try the first option, well... first. Worst they'll say is no.
 
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