JayMax said:What app? I'm presuming it's Office?
I don't know if it's version dependent but autorecover should be enabled by default at 10 minute intervals.
When she re-opened word/excel did it not prompt her with a recovery option?
Check for autorecover files in C:\Documents and Settings\profile_name\Application Data\Microsoft\app_name\file_name .asd (Word) .xar(Excel)
Obv force them to open with the appropriate app if they're there.