retrieving lost email folders in outlook

  • Thread starter Thread starter rjk
  • Start date Start date

rjk

rjk

rjk

Caporegime
Joined
8 Aug 2007
Posts
25,380
hi there

one of the clients on my network has a set of folders in her outlook inbox for an email used for company export

one of the 'office worker who knows a bit about computers' decided to change the export email on the server to be delivered into his inbox

however this has removed all of the emails from the folders on the first clients machine

is there any way i can get these emails back?

i have tried the pst files and used regedit to make outlook recover deleted files


its great being off for the day only to find some monkey has messed everything up

thanks for any advice
 
rjkoneill said:
hi there

one of the clients on my network has a set of folders in her outlook inbox for an email used for company export

one of the 'office worker who knows a bit about computers' decided to change the export email on the server to be delivered into his inbox

however this has removed all of the emails from the folders on the first clients machine

is there any way i can get these emails back?

i have tried the pst files and used regedit to make outlook recover deleted files


its great being off for the day only to find some monkey has messed everything up

thanks for any advice
Click to expand...

a) Take gun

b) Shoot problematic user in the face

c) Ensure other works suitably afraid never to touch your systems again.

Seriously that's why companies have policies and IT staff, because users are idiots, and always will be. Especially ones who 'think' they know something.

Can you not export them back to worker a's machine?

Setup a public folder to move mails between the 2 boxes?
 
I'm confused... is this with Exchange?
Was this "export" folder a folder within her mailbox, or was it a seperate mailbox?
Need mode details of how this was set up in the first place.
 
Ethics said:
Can you not export them back to worker a's machine?

Setup a public folder to move mails between the 2 boxes?
Click to expand...

that was the first thing i tried - it didnt work

what the guy did was right, as in that the export emails come to him now - it has just lost all of the existing emails from the first clients machine.

ps - server has new passwords now :mad: [obv]

shirty group email being composed...;)
 
oddjob62 said:
I'm confused... is this with Exchange?
Was this "export" folder a folder within her mailbox, or was it a seperate mailbox?
Need mode details of how this was set up in the first place.
Click to expand...

this is exchange 2k3

it was a seperate email address '[email protected]' going into '[email protected]'

she had the emails filed in a folder she called 'Export'

when the '[email protected]' address was changed to the new user [he didnt back up the mails on her machine]
the mails dissappeared from her 'Export' folder
 
rjkoneill said:
this is exchange 2k3

it was a seperate email address '[email protected]' going into '[email protected]'

she had the emails filed in a folder she called 'Export'

when the '[email protected]' address was changed to the new user [he didnt back up the mails on her machine]
the mails dissappeared from her 'Export' folder
Click to expand...

How was it changed did he setup the existing 'export' mailbox on his machine, delete existing mailbox and create new?
 
rjkoneill said:
he deleted the '[email protected]' email address off her ActDir account and put it on his address list

which lost the existing emails that were sent to the '[email protected]' that had gone to her account
Click to expand...

From what you describe, there's no way that folders would have disappeared from her mailbox.
Once emails are in a mailbox they don't just disappear if you remove an email alias or a forwarding.
 
oddjob62 said:
From what you describe, there's no way that folders would have disappeared from her mailbox.
Once emails are in a mailbox they don't just disappear if you remove an email alias or a forwarding.
Click to expand...

thats what i thought

but the emails are not there
 
oddjob62 said:
You're sure they were in her primary mailbox, and not in an additional mailbox that was mapped to her Outlook profile?
Click to expand...

that might have been the case
the export email address is in her addresses on the active directory so i would assume it all goes into her primary mailbox
 
rjkoneill said:
that might have been the case
the export email address is in her addresses on the active directory so i would assume it all goes into her primary mailbox
Click to expand...

Well if this extra email was just an alias, and the folder was in her primary mailbox, then there's no reason why the email should have disappeared. Just to confirm... email for this export email address came into HER inbox?.... correct?

Might have to start thinking about restoring from backup
 
You must log in or register to reply here.
Back
Top Bottom