return policy

nicknack35

nicknack35

nicknack35

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Joined
5 Apr 2014
Posts
1,476
Afternoon just a querey really I recently got my new build from overclockers an haswell refresh system I put the order in over 3 weeks ago the reason it took so long was due to them not having the corsair 330r case in stock after the purchase I was told that the 330r would have been in stock couple days later so after waiting 10 days I rang overclockers to ask when the delivery would be made so I could arrange someone to be in for the delivery then I was told the system was not been built due to 5hem not having the case in stock I had no email no nothing to explain so overclockers gave me a refund of £40 which was fair enough then they told me that the 330r would have been in stock on the 31st july I got an email on the 31st saying that they was expecting the case on that day then on the monday I got another email saying the 330r cases had not arrived in stock then I had to choose another case
Which john at overclockers picked for me so then I get this system left it unboxed ror day or 2 due to me not having no speakers then I get it out the box to find theres no power adapter to plug in to turn the pc on I feel I have just been messed around and want to return the product the first time mistake ivcould understand but the second time is enough
 
I suspect if you drop them an email OCUK will send you a kettle lead for nothing, I ordered a superflower PSU for my media PC and OCUK added a kettle lead for £0 onto the invoice.

Seems a bit overkill to send an entire system just because a lead is missing which can easily be sent to you.
 
P4Clock said:
you can get a power cable for £4 at asda and tesco
Click to expand...

You'd kind of expect to get one with a new system though, anyhow as above either start a thread in the customer service section of pop them a web-note and I'm sure it'll get sorted out.
 
Power cable is not a problem but they really need to tell people especially customers that are spending good money that cables do not come with power cables i gave mone away when I gave my pc to my relation expecting to get one with this build
 
nicknack35 said:
Power cable is not a problem but they really need to tell people especially customers that are spending good money that cables do not come with power cables i gave mone away when I gave my pc to my relation expecting to get one with this build
Click to expand...

The problem is with Superflower and not OCUK, although I agree that the system should have been supplied with a lead. I think some of the Seasonic psu's are the same i.e Come with a European type plug.

As already mentioned just post in the customer services section, and i am sure someone will sort it out on Monday.
 
All sounds a bit of a rum do mate.
But I'd get on the phone to them tomorrow morning and explain your concerns. I don't think airing your dirty washing in public is really going to help. I'm sure they will do what is neccesary to satisfy you if you give them the chance.

Good luck.
 
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