Returning an item to the rainforest

Merlin5 · 16 Dec 2013 at 18:34

I bought some Tepe interdental brushes for my mum from the rainforest but her dentist told her she needs a different gauge brush, so I need to return these. As the package hasn't been opened, is it ok to mark it 'return to sender' and just stick it back in the letterbox, so I can be a cheapskate and save on return postage? Or, is that risky and it should be returned recorded delivery? It's only £12 of brushes.

Raymond Lin · 16 Dec 2013 at 18:36

There is a return process, you need a label printed off.

Cosimo · 16 Dec 2013 at 18:37

Go online, you can return your order and you will get some labels to print and be given some return options.

Merlin5 · 16 Dec 2013 at 18:38

But I want to save on return postage.

Raymond Lin · 16 Dec 2013 at 18:39

Merlin5 said:
But I want to save on return postage.

It's free I think, go to your account, click return item, and it'll run you through it. I think you can use collect+.

Antony101 · 16 Dec 2013 at 18:39

Merlin5 said:
But I want to save on return postage.

Everything is free with Amazon?

Cosimo · 16 Dec 2013 at 18:40

Merlin5 said:
But I want to save on return postage.

You won't get some money back.

chief barker · 16 Dec 2013 at 18:41

Merlin5 said:
But I want to save on return postage.

You wanted 'free' return postage.

Cosimo · 16 Dec 2013 at 18:41

Raymond Lin said:
It's free I think, go to your account, click return item, and it'll run you through it. I think you can use collect+.

You can use collect+, we used it for our last return.

Antony101 · 16 Dec 2013 at 18:42

Everything I've ever returned has just been a case of printing off a label and sticking it on the front of the package. Then either taking it to a Collect+ or the post office.

dirtychinchilla · 16 Dec 2013 at 18:44

It's a long walk. I'd try Amazon returns, personally. As people have said, returns are free, anyway.

[FnG]magnolia · 16 Dec 2013 at 18:45

No but guys I want to put it back in the post with a Return to Sender and leave them to work out that it's supposed to be a return and ponder why I couldn't follow a really, really easy and free process which is plastered all over the website. It's just so unfair!

K.C. Leblanc · 16 Dec 2013 at 19:05

I was really hoping you'd got some sort of jungle dwelling monkey that needed to be returned to where it came from.

kefan77 · 16 Dec 2013 at 19:09

pro tip

if you bought item directly with rainforest, and want to return item for free, just say it has a fault.

certain returns are not free for reasons like changed mind or no longer want, therefore apply above.

Antony101 · 16 Dec 2013 at 19:10

kefan77 said:
pro tip

if you bought item directly with rainforest, and want to return item for free, just say it has a fault.

certain returns are not free for reasons like changed mind or no longer want, therefore apply above.

Returning under DSR is free on Amazon I'm fairly sure?

kefan77 · 16 Dec 2013 at 19:13

it is, but certain items have longer return policies.

Merlin5 · 16 Dec 2013 at 19:30

Where's this collect+? I've done Amazon returns and got a screen with a barcode label saying "Print this return authorisation and include a copy in your return package. We need this to get your refund to you. "

Below that, a return address label with postage required.

"Print this mailing label and affix to your return package
You will need to pay for return postage costs."

So where's this free return postage?

kefan77 · 16 Dec 2013 at 19:57

you need to read all posts in this thread.

Merlin5 · 16 Dec 2013 at 20:06

kefan77 said:
you need to read all posts in this thread.

I have. There's nothing I can find about collect+ on my account.

LOAM · 16 Dec 2013 at 21:12

Put it in the special post box marked "Bin" its completely free and you dont even need a label. The return is processed instantly but be aware that you probably wont get any refund. I think in your case this might be for the best.