Returning an opened soundbar

dhokes · 22 Oct 2018 at 19:42

I'm thinking about purchasing a soundbar for my living room however I'm slightly concerned that it would it too 'loud'/not right for the room. Would any retailers such as Richer Sounds or John Lewis accept a 'change of mind' return? Any other suggestions?

Squink · 22 Oct 2018 at 19:47

Richer sounds won’t without charging you a restocking fee. Not sure about John Lewis.

Retailers are only obliged to take returns for faulty products.

lucid · 22 Oct 2018 at 23:57

Surely the answer for "too loud" is to use a lower volume setting; or am I missing something here?

bJN · 23 Oct 2018 at 06:43

Order online and return it under CCR within 14 days? Not that I support the practise, but it is what that is there for.

Glanza · 23 Oct 2018 at 08:53

If you order online you usually get upto 14 days to return items, Iirc Currys offer upto 30 days if bought in store.

Not sure how you can think it'll be too loud though, we have one and when people are watching the TV early in the morning before others wake up.

jpaul · 23 Oct 2018 at 09:45

OK - too 'loud' could mean the bass component from the soundbar is not defeatable and of poor quality/distorted, not uncommon no ?

... but providing you unpack it very carefully should be ok for return.
(tv's store power on hours ... so they could prove you had used them on the other hand - indeed John Lewis says unused in its terms )

dhokes · 23 Oct 2018 at 19:19

jpaul said:
OK - too 'loud' could mean the bass component from the soundbar is not defeatable and of poor quality/distorted, not uncommon no ?

... but providing you unpack it very carefully should be ok for return.
(tv's store power on hours ... so they could prove you had used them on the other hand - indeed John Lewis says unused in its terms )

Yeah, by too 'loud' I mean I don't want the noise to be too base-y/distorted in a relatively small room with neighbors next door.