Returning laptop to somewher

joedeath332 · 15 Apr 2012 at 11:54

B&W said:
Just got a full refund now time for an intel laptop, I take it the celeron dual core is no good too?

Was it in the form of instore credit or are your free to purchase elsewhere now ?

if the Latter then you were very very lucky indeed

Dave0w · 15 Apr 2012 at 12:02

dont all shops have to have returns within 14day?

ever way i have return all sorts to them with no problems

B&W · 15 Apr 2012 at 12:09

joedeath332 said:
Was it in the form of instore credit or are your free to purchase elsewhere now ?

if the Latter then you were very very lucky indeed

All money back

Surveyor · 15 Apr 2012 at 12:20

Dave0w said:
dont all shops have to have returns within 14day?

No.

But many have a customer service policy along those lines.

nutsnut · 15 Apr 2012 at 12:39

Was lucky to get a refund, next time do plenty of research and make sure what your buying is what you want.

Buchanan0204 · 15 Apr 2012 at 15:44

cmndr_andi said:
Yea, B&W got a good outcome there, technically they weren't obligated to give him a cash refund, but they did - which is rather good of them.

As for your case, that is a bad situation - did you get it resolved in the end? The law seems pretty clear cut in terms of DSR. Was your issue that the retailer you were buying from had both an online and physical shop, and you bought it online and wanted to physically return it to the shop?

I ended up just keeping it in the end. I kept meaning to write a letter of complaint to head office and never got around to it.

There issue was "user data had been inputted" So that means anything could be on it bla bla. Of course a format or recovery partition, re image of the HDD was out of the question! This baffled the balloon. (and trading standards)

I will never buy a laptop from them again. Direct from manufacturer next time I think.