I currently have an iPhone and I'm tempted to try out a SGS3. My question is this, if I nip into town and buy one outright, then say 2 days later I don't like it, what are my rights in regards to a refund? Am I allowed to return it under any kind of consumer law and how much resistance from the supplier am I likely to receive?
Returning mobile phones
- Thread starter ChrisD.
- Start date
Unless there's something wrong with it you have no right to return it to a brick and mortar store just because you don't like it, if you order online then you can return it under the DSR as long as you can make it look like it did when you first opened it.
Buy it online and you are protected with the Distance selling regulations and can return within 7 days with no reason required.
I always struggle with this DSR thing as it always says in its original packaging, it often says unopened actually so is DSR really something that allows you to try and return or if you get a sealed box and break the seal have you basically blown it?
I don't really want to spend over £400 on a phone to then lose money by selling it on in case I don't like it. I haven't used any of the latest Android phones, only an old HTC Desire, so I don't really have anything to compare my 4S to. I do like the way you can customise Android over iOS, but I would miss the simplicity and build quality of the iPhone. Another thing I'd miss is that I plug my iPhone into my car for music and long journeys, I use iTunes for my music library so I guess I'd have to buy a separate iPod for that.
If I do order one, I take it go for the 16GB version and buy a larger and quicker SD card rather than spending more on the initial outlay?
If I do order one, I take it go for the 16GB version and buy a larger and quicker SD card rather than spending more on the initial outlay?
Stay with the iPhone, the build quality on the SGS3 isn't the best, or you could wait for this http://www.engadget.com/2012/10/02/htc-one-x-plus-tegra-3-android-jelly-bean-sense-4-plus/
As far as I'm aware that's only contract phones, you have 14 days to cancel your contract and return your phone.
I've noticed people like to say this about iPhones, what they actually mean is more expensive build materials. The build quality is fine on S3s.
That cooling off thing is for getting a contract phone online I think. A SIM free phone will be subject to the standard DSR rules.
you can use doubletwist to sync your android phone or even SD card I believe as if it were an ipod. It picks up your tracks and playlists and you can just pick which ones to sync as normal.
I've just made a similar move myself and I must admit if you can get yourself into a position of having near enough stock android 4.1 or CM10 which is much the same thing then I struggle to find much clear water between iOS and android anymore.
Cameras on the iPhones for the most part are better and the keyboard is definitely better but other than that, things like Google Now are awesome... this thing tells me how long it's going to take to get home without me even asking, I just have to google a menu in a restaurant (using chrome obv) and it'll direct me to it, give me the phone number and near enough book a table for me.. its just stunning.
I'm getting an iPhone 5 in the next couple of weeks, I have to have one as my job is based 100% around iOS products but I'm really not interested. I have a One S now and all I want is a giant android phone I can flash with one of the custom builds.
As an S3 owner and previous 4s owner I can assure you it isn't, there's no comparison.
Soldato
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Cooling off period on a contract won't help you if you use the phone or service at all.
DSR with a big retailer known for good CS may work, others don't know/understand/care about the law and you'll have to fight them if you've bene using the phone.
DSR with a big retailer known for good CS may work, others don't know/understand/care about the law and you'll have to fight them if you've bene using the phone.
You're talking about build materials, it's very different to build quality.
SIM free will have DSR applying to it, any retailer will have to abide by the SOGA regardless of size.
Soldato
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Meanwhile, in the real world...
Is this the real world where legally all retailers have to abide by the SOGA?
Soldato
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Damn. I forgot that every person and business abides by the law. I must have dreamt up the idea of courts and all my personal experiences and those of others.
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You can't be willing to risk £400 just to see if you like the feel of the phone really? why don't you pop into a phone shop and have a fiddle?